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Quanesha Mungo

@quaneshamungo

Customer service professional at AAA who educated customers on services and resolved inquiries to retain clients.

At AAA, I educated customers on services, benefits, and features, and handled inquiries and objections to resolve issues and retain clients.

My experience also includes jewelry sales at Walmart, where I assisted with purchases and ear piercings, and sanitation cleaning at Atrium Health Carolinas Medical Center. I'm studying Business Administration at American Intercontinental University.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

AAA

Jan 2023 - Apr 2026 (3 years 3 months)

Educated customers on services, benefits, and features to enhance their experience. Handled inquiries and objections professionally to resolve issues and retain clients.

Customer Service Communication Skills Problem Solving Active Listening

Sanitation Cleaner

Atrium Health Carolinas Medical Center

Mar 2016 - Jan 2019 (2 years 10 months)

Maintained high standards of cleanliness and sanitation in medical facilities. Ensured a safe and welcoming environment for patients and staff.

Sanitation Cleaning Safety Attention To Detail

Jewelry Sales Associate

Walmart

May 2013 - Oct 2015 (2 years 5 months)

Assisted customers with jewelry purchases, ear piercings, and layaway orders. Managed inventory and restocked shelves to maintain visual appeal.

Retail Sales Customer Service Inventory Management Point of Sale

Childcare Provider

Ms. Massey's Daycare

Aug 2011 - Mar 2013 (1 year 7 months)

Provided attentive care for children, including hygiene, meals, and mobility assistance. Created a safe, nurturing environment focused on growth and development.

Childcare Safety Communication Skills Patience