QMqasim mehmood
@qasimmehmood
Efficient technical support specialist with strong communication skills.
PakistanWhat I'm looking for
I am a dedicated professional with a solid background in technical support and customer service. My experience as a Technical Support Specialist at Motive has honed my ability to address customer queries effectively while ensuring their satisfaction. I excel in analyzing customer service requests and collaborating with product and engineering teams to resolve issues promptly.
Prior to my role at Motive, I worked as a Customer Support Representative, where I managed inbound calls from UK-based customers, addressing their concerns regarding taxi bookings. My legal background as an Associate at various law firms has equipped me with strong analytical and problem-solving skills, enabling me to navigate complex situations with ease.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Motive (Formerly Known As KeepTruckin)
May 2023 - Nov 2024 (1 year 6 months)
Served as the main point of contact for customer issues and queries about KeepTruckin/Motive products. Collected customer support requests and bugs, relaying findings to product and engineering teams for prompt resolution.
Customer Support Representative
Support Solutions Hub (SSH)
Aug 2022 - Present (2 years 9 months)
Managed inbound calls from UK-based customers regarding taxi bookings and handled their complaints. Assisted taxi drivers with queries related to current journeys, processed no-shows, and guided them to correct pick-up addresses and destinations.
Legal Associate
Asad Sami Butt Law Associates
Jul 2021 - Present (3 years 10 months)
Trained to file legal documents including letters, applications, plaints, written statements, and petitions for lower and higher courts of Pakistan. Conducted extensive case law research on various areas such as family law and Islamic law, regularly appearing before Civil Courts.
Legal Associate
Akram Gondal Law Associates
Jun 2020 - Present (4 years 11 months)
Drafted legal notices related to tax matters and provided advisory services to the firm on all legal taxation issues. Appeared in front of relevant Legal Forums to plead cases for the firm's clients.
Legal Intern
Zafar Iqbal And Co.
May 2020 - Present (5 years)
Researched various case laws and cases, gaining proficiency in using legal databases like PLD's, ALD's, and PakistanLawSite. Managed and updated client file records while providing comprehensive administrative support to the firm.
Education
Degrees, certifications, and relevant coursework
ULUniversity of London
LLB (Hons), Law
Obtained an LLB (Hons) degree, focusing on various aspects of law. Also received a Certificate of Higher Education in Common Law in Fall 2017.
The City School
O Levels & A Levels, General Studies
Completed O Levels and A Levels, covering a broad range of subjects. This foundational education prepared for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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