Abdul Munim
@abdulmunim1
Case manager and legal researcher in UK and Scottish proceedings, managing five concurrent matters without missing a filing deadline.
PakistanWhat I'm looking for
Since 2020, I’ve managed self-represented advocacy across UK and Scottish proceedings, analyzing complex records and building structured legal arguments from evidence and primary legal research.
I’ve managed up to five simultaneous matters across the Court of Session, Sheriff Court, and regulatory complaint bodies without missing a filing deadline. I’ve also escalated matters through formal reconsideration requests, reclaiming motions, and higher-court applications.
Earlier, at Keep Truckin, I delivered technical support for complex client issues and served as the liaison for escalated service requests. At 3sc World (3 SC Technology), I led a client-facing support team and worked with cross-functional teams to maintain service level agreements.
Experience
Work history, roles, and key accomplishments
Case Manager & Legal Researcher
Self-Represented Advocacy
Jan 2020 - Present (6 years 8 months)
Managed up to five simultaneous legal matters across UK and Scottish courts, conducting legal research and drafting arguments. Escalated cases through formal reconsiderations and higher-court applications.
Technical Support Specialist
Keep Truckin
Jan 2018 - Dec 2018 (11 months)
Provided front-line technical support for complex client issues and acted as primary liaison for escalated service requests.
Team Lead
3sc World
Jul 2017 - Dec 2017 (5 months)
Led and coached a client-facing support team, maintaining service level agreements and evaluating performance metrics.
Customer Support Executive
Axproz
Jan 2015 - Dec 2016 (1 year 11 months)
Resolved complex customer inquiries with tact and diplomacy, and partnered with field sales teams to streamline support workflows.
Senior Sales & Support Representative
TouchStone
Jan 2011 - Dec 2013 (2 years 11 months)
Managed high-volume customer communications and consistently met target service quotas.
Customer Support Officer
AmericanCab
Jan 2010 - Dec 2012 (2 years 11 months)
Resolved client inquiries and access issues, recognized as the #1 Customer Service Representative for accuracy and service quality.
Education
Degrees, certifications, and relevant coursework
University of Glasgow
Coursework, Business and Management
2018 - 2020
Completed coursework in Business and Management at the University of Glasgow from 2018 to 2020.
York College
International Foundation Programme, Business & Management
2009 - 2010
Grade: B
Completed the International Foundation Programme in Business & Management at York College from 2009 to 2010 with a grade of B.
Punjab College
HSSC, Pre-Engineering
2007 - 2009
Completed HSSC (Pre-Engineering) at Punjab College from 2007 to 2009.
Fauji Foundation
SSC, General
2000 - 2007
Grade: A
Completed SSC at Fauji Foundation from 2000 to 2007 with a grade of A.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
Interested in hiring Abdul?
You can contact Abdul and 90k+ other talented remote workers on Himalayas.
Message AbdulGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
