Fatima Khan
@fatimakhan1
Resourceful law graduate with experience in legal practice and customer service.
What I'm looking for
I am a resourceful and innovative Law Graduate with hands-on experience in legal practice, customer service, and B2B sales within tech-driven industries such as Fintech and Logistics. My journey has equipped me with a proven ability to enhance service delivery and build strong client relationships, all while supporting legal operations with precision.
Throughout my professional experience, I have excelled in roles such as a Customer Support Agent at Payactiv, where I delivered high-quality support and resolved service issues efficiently. My time as an Account Executive at Motive allowed me to conduct high-volume cold calls and exceed sales targets consistently. Additionally, my internship as a Legal Assistant provided me with invaluable insights into court proceedings and legal drafting, further solidifying my commitment to the legal field.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Payactiv
Jan 2023 - Present (2 years 5 months)
Delivered high-quality customer support via phone and email, meticulously maintaining accurate customer records. Efficiently resolved service issues to ensure customer satisfaction and retention, while also assisting in product development by analyzing customer feedback.
Account Executive (Sales)
Motive
Apr 2022 - Oct 2022 (6 months)
Conducted high-volume cold calls to prospect clients, effectively introducing SaaS fleet management solutions. Delivered compelling product demonstrations and nurtured qualified sales pipelines, consistently meeting and exceeding KPIs and monthly sales targets.
Legal Assistant
Sardar Abdul Sami Law Associates
Jun 2021 - Jul 2021 (1 month)
Accompanied senior lawyers to court proceedings, meticulously documenting litigation insights and conducting thorough case law research. Assisted in legal drafting under supervision and managed client interactions, court filings, and case follow-ups across multiple courts.
Assistant Campaign Uploader
Klarecon
Dec 2020 - Mar 2022 (1 year 3 months)
Managed content uploading through WordPress and oversaw various social media platforms for client campaigns. Communicated effectively with HR and clients to resolve campaign concerns and handled diverse ad-hoc projects as required.
Education
Degrees, certifications, and relevant coursework
Bahria University, Islamabad
Bachelor of Arts & Bachelor of Laws (BA-LLB), Law
Completed a comprehensive dual degree program focusing on both arts and legal studies. Gained practical experience in legal practice, including litigation support and legal drafting.
Tech stack
Software and tools used professionally
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