Open to opportunities

Fatima Khan

@fatimakhan1

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Resourceful law graduate with experience in legal practice and customer service.

Pakistan

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my legal expertise and customer service skills while fostering professional growth and development.

I am a resourceful and innovative Law Graduate with hands-on experience in legal practice, customer service, and B2B sales within tech-driven industries such as Fintech and Logistics. My journey has equipped me with a proven ability to enhance service delivery and build strong client relationships, all while supporting legal operations with precision.

Throughout my professional experience, I have excelled in roles such as a Customer Support Agent at Payactiv, where I delivered high-quality support and resolved service issues efficiently. My time as an Account Executive at Motive allowed me to conduct high-volume cold calls and exceed sales targets consistently. Additionally, my internship as a Legal Assistant provided me with invaluable insights into court proceedings and legal drafting, further solidifying my commitment to the legal field.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Payactiv

Jan 2023 - Present (2 years 5 months)

Delivered high-quality customer support via phone and email, meticulously maintaining accurate customer records. Efficiently resolved service issues to ensure customer satisfaction and retention, while also assisting in product development by analyzing customer feedback.

Customer Support CRM Conflict Resolution Account Management Data Entry Customer Retention Product Feedback Email Support Phone Support

Account Executive (Sales)

Motive

Apr 2022 - Oct 2022 (6 months)

Conducted high-volume cold calls to prospect clients, effectively introducing SaaS fleet management solutions. Delivered compelling product demonstrations and nurtured qualified sales pipelines, consistently meeting and exceeding KPIs and monthly sales targets.

B2B Sales Cold Calling SaaS Product Demonstrations Sales Pipeline Management KPIs CRM

Legal Assistant

Sardar Abdul Sami Law Associates

Jun 2021 - Jul 2021 (1 month)

Accompanied senior lawyers to court proceedings, meticulously documenting litigation insights and conducting thorough case law research. Assisted in legal drafting under supervision and managed client interactions, court filings, and case follow-ups across multiple courts.

Legal Research Legal Drafting Court Filing Legal Documentation Communication Problem Solving

Assistant Campaign Uploader

Klarecon

Dec 2020 - Mar 2022 (1 year 3 months)

Managed content uploading through WordPress and oversaw various social media platforms for client campaigns. Communicated effectively with HR and clients to resolve campaign concerns and handled diverse ad-hoc projects as required.

Content Management WordPress Social Media Management Client Communication Project Coordination Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

Bahria University, Islamabad

Bachelor of Arts & Bachelor of Laws (BA-LLB), Law

Completed a comprehensive dual degree program focusing on both arts and legal studies. Gained practical experience in legal practice, including litigation support and legal drafting.