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Prosenjit Dalal

@prosenjitdalal

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Experienced QA/QC Executive with a strong focus on quality control.

India

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What I'm looking for

I am looking for a role that challenges my skills and offers growth opportunities in quality assurance.

I am a dedicated QA/QC Executive with over 14 years of experience in quality assurance and customer service. My journey began at Aegis City Kolkata, where I honed my skills as a Customer Service Executive, successfully resolving an average of 180 customer complaints daily with a remarkable 95% satisfaction rate. This role laid the foundation for my career in quality control, leading me to my current position at Intertek India Pvt. Ltd.

At Intertek, I have developed a strong proficiency in quality analysis, particularly in the water purification sector. My responsibilities include ensuring product quality, conducting thorough inspections, and implementing effective troubleshooting strategies. I pride myself on my ability to work under pressure and collaborate effectively with my team to meet organizational goals. I am always eager to take on new challenges and contribute to the success of my organization.

Experience

Work history, roles, and key accomplishments

Current

QA/QC Executive

Current

Intertek India Pvt. Ltd.

Mar 2013 - Nov 2024 (11 years 8 months)

As a QA/QC Executive, I was responsible for quality analysis in water purifiers, ensuring compliance with standards and resolving issues efficiently. I demonstrated strong problem-solving skills and maintained high-quality standards in my work.

Quality Control Troubleshooting Reporting Documentation Customer Service Data Entry MS Office Excel

Customer Service Executive

Aegis City Kolkata

Nov 2009 - Oct 2011 (1 year 11 months)

In my role as a Customer Service Executive, I successfully resolved an average of 180 customer complaints per day, achieving a 95% satisfaction rate. This position honed my communication and relationship-building skills.