Pronyt Banerjee
@pronytbanerjee
Client servicing leader with 4+ years in BPO/KPO, virtual assistant and seamless customer support.
IndiaWhat I'm looking for
I’m a client servicing professional with 4+ years of experience across BPO, KPO, and virtual assistant work. I’m especially strong in communicative English and client/customer handling, focused on delivering smooth, effortless experiences.
In my most recent role, I’ve worked as a Team Leader/Client Representative, managing an offshore team to meet Client SLAs and maximize client satisfaction. I also supported a client tours process through customer interaction and ticket procurement for major attractions such as Eiffel Tower, Louvre, Versailles, and more.
Previously, I’ve handled multiple client projects end-to-end—converting PDFs into e-books, managing international tours and ticket procurement via CRM, and earning special client recognition for securing tickets for the Glastonbury Festival, supporting rapid business expansion. I also have experience with email-based grievance handling, outbound survey work for UK regions, and quality checks to drive productivity.
Experience
Work history, roles, and key accomplishments
Team Leader - Client Representative
Santeex Onestop Services Llp
Jul 2024 - Oct 2025 (1 year 3 months)
Managed an offshore team to meet client SLAs and maximize client satisfaction, while also supporting a Paris tours workflow. Coordinated tour handling via customer interaction and arranged ticket purchases for major archaeological monuments (e.g., Eiffel Tower, Louvre, Versailles).
Senior Client Servicing Executive
Virtual Employee
Feb 2023 - Jul 2024 (1 year 5 months)
Handled client projects to improve productivity and workflow efficiency, including converting PDFs into e-books for a homeschool program. Worked in a procurement/ticketing role for The Tour Guy, managing international tours in CRM and procuring tickets, including special recognition for Glastonbury Festival ticket procurement.
Customer Service Associate
May 2022 - Sep 2022 (4 months)
Drafted and communicated via emails to resolve customer grievances and ensure smooth customer interactions for Amazon. Briefly acted as a Subject Matter Expert (SME) and supported team quality and productivity.
Customer Care Executive
First Rite It Services
Jun 2021 - Apr 2022 (10 months)
Worked on outbound premium surveys for the UK region with an emphasis on regular quality checks. Handled 150–200 calls per day to increase productivity.
Customer Service Executive
Infinics Technologies
Sep 2020 - Present (5 years 10 months)
Worked on outbound lifestyle surveys for the UK region, handling 200–250 calls per day while working toward client targets.
Education
Degrees, certifications, and relevant coursework
Holy Cross School
Secondary School Certificate (CICSE 10th), Mathematics
Grade: 75
Completed CICSE 10th grade in Mathematics at Holy Cross School, scoring 75.
Baruipur High School
Higher Secondary Certificate (WBCSHE 12th), Science
Grade: 71
Completed WBCSHE 12th grade in Science at Baruipur High School, scoring 71.
Availability
Location
IndiaAuthorized to work in
Job categories
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