Krishna Mishra
@krishnamishra
I’m a customer support and operations professional who leads international service teams.
IndiaWhat I'm looking for
I’m a Customer Support & Operations professional with 5+ years supporting global customers across voice, email, and chat, delivering high-quality service while keeping day-to-day operations running smoothly. I’ve built strong expertise in appointment scheduling, diary management, escalation handling, and issue resolution in fast-paced, client-focused environments.
In my recent roles, I manage UK healthcare appointment workflows, coordinate with audiology teams across multiple counties, and ensure service continuity through accurate scheduling and workload distribution. Previously, I supported Vodafone UK customers and led international chat support teams, where I monitored performance, coached team members, improved resolution timelines, and maintained clear CRM documentation.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Audiological Science
Dec 2025 - Present (6 months)
Schedule and manage UK patient appointments by coordinating with audiologists across multiple counties while maintaining accurate hospital diary records. Resolve customer issues related to appointments, rescheduling, availability, and service concerns, using voice and support channels as needed.
Senior International Support Exec
Vodafone UK
Jan 2024 - Sep 2025 (1 year 8 months)
Provided UK customer support via voice and email by resolving issues, answering technical queries, and maintaining service quality standards. Acted as a coordination point between teams to improve resolution timelines and documented interactions in CRM systems.
Team Leader International Chat
TaskUs
Dec 2019 - Jan 2022 (2 years 1 month)
Led a team supporting international clients across chat and email, planning workloads and monitoring performance. Managed escalations, ensured SLA and quality adherence, and supported onboarding and coaching for new team members.
Customer Care Executive
Teleperformance Pvt. Ltd.
Aug 2018 - Feb 2019 (6 months)
Handled high-volume inbound calls for international customers from multiple countries while meeting service quality and handling-time expectations. Logged and tracked customer issues using CRM tools to ensure accurate case management and follow-ups.
Education
Degrees, certifications, and relevant coursework
Dr. A.P.J. Abdul Kalam University
Bachelor of Business Administration (BBA), Business Administration
2019 - 2021
Earned a Bachelor of Business Administration (BBA) at Dr. A.P.J. Abdul Kalam University from 2019 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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