Open to opportunities

Promise Ukpa

@promiseukpa

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Office administration and customer service professional delivering accurate data entry and operational efficiency.

Nigeria

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What I'm looking for

I'm seeking a hybrid or on-site administrative role where I can apply accurate data entry, customer service excellence, and inventory coordination within a collaborative team that values confidentiality and growth.

I am an office administration and customer service professional with strong data-entry accuracy and a commitment to confidentiality.

At Furtkay Global Logistics I delivered excellent customer care, reduced response times, and achieved a 100% satisfaction rate by resolving inquiries promptly.

I provided hybrid administrative support at DCS Integrated Media, managing calendars, virtual appointments, and email correspondence. I maintained digital filing systems and produced daily, weekly, and monthly reports and presentations.

I bring reliable inventory management and supplier coordination experience from roles as a Data Entry Clerk, and I thrive in fast-paced environments where accuracy, communication, and discretion drive operational efficiency.

Experience

Work history, roles, and key accomplishments

Administrative Assistance

DCS Integrated Media

Mar 2022 - May 2025 (3 years 2 months)

Provided hybrid administrative support including calendar management, email correspondence, digital filing, and preparation of reports and presentations to improve operational efficiency.

Office Administration Calendar Management Microsoft Word Microsoft Excel E Filing Reporting Communication

Customer Service Representative

Furtkay Global Logistics

Jul 2019 - Feb 2022 (2 years 7 months)

Resolved customer inquiries and complaints, coordinated with riders to ensure timely parcel delivery, and produced regular operational reports, contributing to a 100% satisfaction rate.

Customer Service Logistics Coordination Reporting Microsoft Excel Communication Inventory Management Rider Coordination

Data Entry Clerk

Norland Nigeria Company

Jan 2017 - Jan 2019 (2 years)

Completed assigned data entry tasks and maintained databases for inventory and client records, ensuring accuracy and timely updates to support operations.

Data Entry Database Management Inventory Management Microsoft Excel Record keeping Time Management

Education

Degrees, certifications, and relevant coursework

Heritage Polytechnic

Higher National Diploma, Computer Science

Higher National Diploma (HND) in Computer Science from Heritage Polytechnic, Eket, completed January 2016.

International Management & Finance Institute (IMFI)

Diploma in Data Processing and Information Technology, Data Processing and Information Technology

Activities and societies: Office System Specialist

Diploma in Data Processing and Information Technology (Office System Specialist) from International Management & Finance Institute (IMFI), completed January 2008.