Promise Okiyi
@promiseokiyi
Social media manager and virtual assistant who grows communities and delivers exceptional customer support experiences.
NigeriaWhat I'm looking for
I’m a results-driven Social Media Manager, Virtual Assistant, and Customer Support Specialist with a public health background and hands-on experience growing online communities and improving customer experiences. I focus on engaging content, trend-aligned execution, and responsive support that keeps people coming back.
In my recent work, I managed and engaged a community of more than 1,000 members across multiple platforms, increasing engagement by over 40% through strategic content planning and audience interaction. I also handled 50–100 daily customer and community inquiries while publishing more than 20 pieces of content weekly.
From customer support roles to TikTok growth strategy contracts, I’ve consistently used performance metrics, CRM tools, and helpdesk platforms to resolve issues efficiently and adjust strategies based on analytics. I’m especially motivated by fast-paced, remote collaboration where I can combine marketing execution with reliable customer care.
Experience
Work history, roles, and key accomplishments
Social Media Manager & Virtual Assistant
Women in Crypto
Jan 2025 - Present (1 year 7 months)
Managed and engaged a digital community of 1,000+ members across multiple platforms. Increased engagement by 40%+ through content planning and audience interaction while handling 50–100 daily community/customer inquiries.
Customer Support Specialist
Freelance
Jan 2023 - Jan 2024 (1 year)
Handled 50+ customer inquiries daily via email, chat, and phone channels, resolving issues while maintaining client satisfaction. Assisted with onboarding and product education for new users and used Zendesk/Freshdesk and CRM systems to manage cases.
Computer Operator
Josep Tech Communications
Jan 2022 - Jan 2023 (1 year)
Delivered 20–30 client services daily, including document processing and digital support. Trained 10+ users monthly on basic computer skills and digital tools.
Social Media Manager (Contract)
Social Savvy Mediapadi
Jan 2026 - Present (7 months)
Managed and executed TikTok growth strategies during a one-month contract, creating and optimizing short-form video content for audience engagement. Monitored performance metrics and adjusted content strategy using analytics insights.
Sales & Product Marketer
Society for Family Health
Jan 2025 - Present (1 year 7 months)
Engaged with 30+ customers daily to promote products and health initiatives. Supported outreach campaigns and strengthened customer relationships.
Education
Degrees, certifications, and relevant coursework
Abia State University
Bachelor of Science, Public Health
2019 - 2023
Completed the B.Sc. in Public Health at Abia State University (2019–2023); awaiting clearance/certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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