Open to opportunities

JOY CHATTERJEE

@joychatterjee

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Dynamic professional with expertise in DME and Physician billing.

India

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What I'm looking for

I am looking for a role that offers opportunities for professional growth, a collaborative team environment, and the chance to leverage my skills in project management and training.

I am a dynamic professional with over 6.6 years of experience in DME and Physician billing. My journey has been marked by a commitment to excellence in project and time management, alongside a deep understanding of claim processing. I pride myself on my ability to build strong professional relationships with clients, which has consistently led to increased profitability and improved business results.

Currently, I serve as a Subject Matter Expert at Cognizant Technology Pvt Ltd, where I lead a team of 20 associates to enhance their quality and productivity. My role involves conducting training programs for new hires, providing one-on-one mentorship, and managing the allocation of accounts. I also participate in client meetings and develop Standard Operating Procedures (SOPs) to streamline processes. My previous experience includes roles at AGS Health, Wipro, and HCL Technology, where I focused on improving team performance and maintaining high-quality standards.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert

Current

Cognizant Technology Pvt Ltd

Jul 2024 - Present (1 year)

Currently, I am a Subject Matter Expert, where I manage 20 associates to enhance their quality and production, alongside daily reporting. I also conduct training programs for new hires and provide one-on-one mentorship to address major errors.

Project Management Time Management SOP Development Data Analysis Training Development Mentorship Client Communication Quality Improvement

Process Specialist

AGS Health

Jul 2023 - Present (2 years)

As a Process Specialist, I worked with 15 associates to improve their quality and production, conducting training programs for major errors and identifying root causes. I maintained production and quality data, shared reports with supervisors, and attended weekly rebuttal and client meetings to share updates with associates.

Quality Improvement Production Management Root Cause Analysis Training Data Reporting Client Communication Team Leadership Performance Monitoring Process Improvement

Senior Associate

Wipro

Mar 2022 - Present (3 years 4 months)

As a Senior Associate, I contributed to various projects, applying my expertise in process optimization and client relations. I was responsible for ensuring high standards of service delivery and operational efficiency.

Process Optimization Client Relations Service Delivery Team Collaboration Data Management Reporting Problem Solving Quality Assurance

Senior AR Associate

Pacific BPO

Feb 2021 - Present (4 years 5 months)

In my role as Senior AR Associate, I managed accounts receivable processes, ensuring timely collections and accurate financial record-keeping. I was instrumental in resolving complex billing issues and improving cash flow.

Accounts Receivable Billing Collections Record keeping Cash Flow Management Data Entry Customer Service Financial Analysis

Senior Customer Service Representative

HCL Technologies

Jan 2019 - Present (6 years 6 months)

As a Senior Customer Service Representative, I provided exceptional support to clients, resolving inquiries and ensuring customer satisfaction. I handled complex cases and contributed to improving service protocols.

Customer Service Customer Support Inquiry Resolution Customer Satisfaction Problem Solving Communication Conflict Resolution Service Protocols Data Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

Kashi Institute of Technology

Bachelor of Science, Computer Science

Grade: 69.50%

Completed a Bachelor's degree in Computer Science, gaining foundational knowledge in the field. Achieved a commendable academic performance, securing 69.50% in the program.