Priyanka Shaw

At WIPRO LIMITED, I managed the end-to-end IT asset lifecycle using ServiceNow ITAM, SAM, and HAM. I maintained accurate enterprise asset records and supported configuration management.

I streamlined cross-functional asset tracking workflows, increasing reporting accuracy and workflow efficiency by 27%. I also applied Discovery and Inventory Management capabilities to support accurate CMDB CI records and ITSM/ITOM decision-making.

I handled procurement, termination, returns, and refresh tickets for US and Canada employees, and managed order requests using Estore and ServiceNow. I maintained SLA adherence for incident and request management and conducted onboarding training for new employees.