At Capgemini, I manage the hardware asset lifecycle in ServiceNow HAM, from procurement and deployment through refresh and retirement. I also handle hardware requests through the IMAC-D process and track leased assets.
I maintain asset and configuration data through regular reconciliation with Intune, SCCM, and ServiceNow Discovery. I also use ServiceNow Discovery and ITOM data to keep the CMDB aligned with deployed assets.
For software asset management, I manage license agreements and prepare Effective License Position reports using ServiceNow SAM Pro. I reduced overall software costs by 40% through license optimization, including reclaiming unused licenses and right-sizing renewals.
I build and maintain ServiceNow dashboards for asset inventory, data quality, and compliance, and present findings to audit teams and business stakeholders. I also analyze lifecycle and inventory data in Excel and MS Access to support planning and reporting.
