At Apple, I support Apple Pay and Apple Maps by translating product and data needs into analytics specifications and validating solutions. I queried Snowflake and Apple Pay transaction data to investigate 50+ escalated production incidents, delivering same-day findings that prevented SLA breaches.
I automated KPI reporting with Python and SQL, reducing processing time from 3 hours to 30 minutes, and built Tableau and Power BI dashboards for product leads and PMs. I also wrote and executed UAT test cases for the Apple Maps internal system launch.
At University of Texas at Arlington (CAPPA), I built dashboards to monitor live metrics against thresholds and developed Python workflows to prepare more than 1M rows of event data for analysis. I documented a recurring reporting workflow so teammates could execute it independently.
At IBM, I coordinated Agile delivery across US and India-based teams and worked on compliance reporting, data validation, and operational backlogs. I helped raise a client's backup success rate from about 50% to 80%, and automated compliance and audit reporting to reduce manual ETL effort by 40%.
