Priscillar Badu
@priscillarbadu
Customer support agent with Lano role experience listed, who supported 20+ customers daily and increased consultation bookings by 15%.
GermanyWhat I'm looking for
At EO Home and Design Limited, I supported 20+ customers daily and analysed Zendesk enquiries to identify recurring questions. I used those insights to create an “Ultimate Rug Guide” that generated hundreds of qualified leads.
I also segmented 5,000+ homeowners in Salesforce and launched targeted emails that increased high-value design consultation bookings by 15%. I built a central Notion workspace that cut content approval times by 50%.
At Global Lighthouse Logistics Company, I analysed market trends and prepared reports to support marketing planning and business decisions. The marketing plans I developed increased company-wide revenue by 35%.
I bring customer support and CRM experience, along with invoice management and payroll platform support skills. I’m a native English speaker and have elementary German proficiency.
Experience
Work history, roles, and key accomplishments
Marketer
EO Home and Design Limited
Jan 2022 - Feb 2023 (1 year 1 month)
Supported 20+ customers daily, answered product enquiries, and collaborated with the marketing team. Analyzed Zendesk tickets to create a guide that generated qualified leads, managed invoices, and built a Notion workspace that cut content approval times by 50%.
Marketing Analyst
Global Lighthouse Logistics Company
Apr 2020 - Dec 2021 (1 year 8 months)
Analyzed market trends and prepared reports to support marketing planning and business decisions. Developed marketing plans that increased company-wide revenue by 35%.
Education
Degrees, certifications, and relevant coursework
Berlin School of Business and Innovation
Global MBA, Business Administration
2023 - 2025
Pursued a Global MBA at the Berlin School of Business and Innovation from July 2023 to April 2025.
University of Professional Studies, Accra
Bachelor of Business Administration, Business Administration
2016 - 2020
Earned a Bachelor of Business Administration from the University of Professional Studies, Accra from September 2016 to August 2020.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Job categories
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