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Prem Rajure

@premrajure

Principal Engineer at Yash Technology India, connecting ScienceLogic with ServiceNow for automated ticket creation and routing.

India

Message

At Yash Technology India Pvt. Ltd., I work with clients to establish centralised monitoring standards and define custom ScienceLogic rules and policies. I create automation for ticketing, including integrations with ServiceNow, and administer ManageEngine ticketing while coordinating a 10-member team.

Previously, at Dell Technologies India Pvt. Ltd., I designed centralised monitoring solutions and managed ScienceLogic components across SaaS and on-premises environments. My work has included configuring HA/DR databases, troubleshooting collectors and monitored hubs, and managing upgrades, PowerPacks, PowerFlow, and SyncPacks.

Experience

Work history, roles, and key accomplishments

Current

Associate Lead Consultant – Production Support

Current

Yash Technology India Pvt. Ltd.

Apr 2024 - Present (2 years 7 months)

Work with clients to establish centralized monitoring standards and define custom rules in ScienceLogic. Administer ManageEngine ticketing and coordinate a 10-member team.

ScienceLogic Linux Windows Networking Storage ManageEngine ServiceNow Automation

Observability Engineer / Lead Solutions Architecture (Level 4)

Scorg International Consulting India Pvt. Ltd.

Jun 2023 - Jan 2024 (7 months)

Designed, supported, and maintained monitoring infrastructure including 24x7 on-call. Configured and deployed New Relic across Unix, Linux, and Windows environments.

New Relic Solarwinds Linux Windows Networking Storage NRQL Riverbed SteelCentral OPNET Riverbed Java

Principal Engineer – Solutions Architecture (Level 4)

Dell Technologies India Pvt. Ltd.

Sep 2020 - Mar 2023 (2 years 6 months)

Designed centralized monitoring solutions and defined regional ScienceLogic rules and policies. Configured HA/DR databases and managed collectors, proxies, and monitored hubs.

ScienceLogic Linux Windows Networking Storage HA DR PowerPack PowerFlow RBA PhoneHome SyncPacks ServiceNow

Lead Infrastructure Specialist Engineer – ScienceLogic COE

Parker Global Solutions Pvt. Ltd.

Feb 2020 - Aug 2020 (6 months)

Supported L3 team with client monitoring setup and migrations to ScienceLogic. Delivered internal training to L1/L2 teams and helped troubleshoot support issues.

ScienceLogic EM7 Monitoring Migration Training

Senior Infrastructure Specialist Engineer

Symantec Software India Pvt. Ltd.

Apr 2015 - Feb 2020 (4 years 10 months)

Supported a global ScienceLogic monitoring programme and built a centralized monitoring solution for critical applications, servers, workstations, networks, and devices. Supported migration from legacy monitoring tools to the global ScienceLogic platform.

ScienceLogic SCOM Site Scopes Tealeaf Monitoring Migration

Senior Infrastructure Specialist Engineer – Symantec Client

Mphasis (an HP company) Pvt. Ltd.

Dec 2008 - Apr 2015 (6 years 4 months)

Supported centralized monitoring for critical applications, servers, workstations, and network devices, including the global SCOM platform.

SCOM Site Scopes Tealeaf Monitoring

Infrastructure Specialist Engineer – Symantec Client

Team Lease Services Pvt. Ltd.

Feb 2007 - Nov 2008 (1 year 9 months)

Supported developer and test lab infrastructure across server, workstation, storage, and operating-system platforms. Troubleshot lab issues and coordinated hardware-vendor support.

Linux VMware ESX Aix Windows Storage

Dell Technical Support Engineer – Onsite, Symantec Client

Allied Digital Services

Jul 2005 - Feb 2007 (1 year 7 months)

Provided first-level setup, configuration, and troubleshooting support for Dell infrastructure. Coordinated hardware cases and part replacements with Singapore and Malaysia teams.

Dell Server Hardware Workstations Storage Dell Switches Troubleshooting