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Bhagyashree Kale

@bhagyashreekale1

Deployment Specialist at Zscaler implementing DEM for enterprise clients, with end-to-end visibility into network, application, and user performance.

India

Message

At Zscaler, I implement and operationalise Digital Experience Monitoring (DEM) for enterprise clients across diverse industries and global regions. I onboard clients to the Zscaler platform, handling technical configuration, testing, and handover.

I design monitoring practices that provide real-time visibility into network, application, and end-user performance. I also use my ZIA and ZPA experience to support broader Zscaler deployments and work with client and internal teams to resolve performance bottlenecks.

At Amdocs, I built observability dashboards with Grafana, InfluxDB, and Telegraf, and containerised monitoring components using Docker. Earlier, at Sungard Availability Services, I worked across enterprise monitoring tools, server patching, and vulnerability remediation; I hold Zscaler certifications in ZIA, ZPA, and digital experience.

Experience

Work history, roles, and key accomplishments

Current

Deployment Specialist

Current

Zscaler

Jul 2023 - Present (3 years 3 months)

Implement and operationalise Zscaler Digital Experience Monitoring (DEM) solutions for enterprise clients spanning diverse industries and global regions.
Design and establish monitoring practices that deliver real-time visibility into network, application, and end-user performance.
Onboard clients onto the Zscaler platform, leading technical configuration, testing, and handover.
Collaborate with c

Technology Engineer

Amdocs

Jun 2021 - Jun 2023 (2 years)

Deployed and integrated monitoring solutions using SiteScope across heterogeneous infrastructure environments.
Built and maintained observability dashboards in Grafana with InfluxDB and Telegraf as the data pipeline.
Containerised monitoring components using Docker, improving deployment consistency and scalability.
Integrated AppDynamics (AppD) for application performance monitoring across enterpr

Senior Engineer - Tools

Sungard Availability Services

Apr 2021 - Jun 2021 (2 months)

Led administration and configuration of Microfocus OMI and SiteScope as primary tools for enterprise infrastructure monitoring.
Managed ServiceNow for ITSM workflows including incident, problem, change, and request management.
Automated manual operational tasks via scripting to reduce toil and improve team efficiency.
Prepared weekly operational reports for senior management; trained and mentored

Engineer - Tools

Sungard Availability Services

Jan 2020 - Apr 2021 (1 year 3 months)

Administered HP OMI, HPNA, HPSA, HP NNMi, and HP UCMDB for large-scale enterprise environments.
Managed node additions/removals in NNMi and administered user roles, groups, and audit logs in ServiceNow.
Handled medium-to-high complexity support requests, coordinating between L1/L2 teams and development.
Contributed to knowledge base documentation to support team self-sufficiency and reduce escalat

Engineer - Systems

Sungard Availability Services

Aug 2018 - Jan 2020 (1 year 5 months)

Managed Windows server patching via HPSA and WSUS; performed ESXi host patching and firmware upgrades.
Executed vulnerability remediations including Wannacry, Spectre, Meltdown, Bad Rabbit, and Ransomware fixes.
Performed VMware migrations, baseline creation, patching, and version management across virtualised environments.
Delivered TSM upgrade for Televault product lifecycle compliance.
Upgraded

Associate Engineer - systems

Sungard Availability Services

Dec 2016 - Aug 2018 (1 year 8 months)

Performed Windows OS patching, upgrades, and remediation on dedicated client infrastructure.
Supported antivirus, backup, deployment, and capacity management operations.
Coordinated with SMEs and customers to plan and schedule lifecycle activities within change management frameworks.

Project Coordinator (Project management office)

Acceleron Consultants Pvt Ltd (Savy Software Private Limited)

Jul 2016 - Dec 2016 (5 months)

Managed project communications, status reporting, and stakeholder liaison across internal and external teams.
Tracked milestones, managed risks/issues, and ensured deliverables followed the Software Development Life Cycle (SDLC).
Maintained project documentation including project plans, change requests, and registry standards.