At The Trading Pit, I resolve technical support cases across payment reconciliation, account provisioning, trading-platform integration, and CRM data integrity. I traced a production payment defect that provisioned duplicate trading accounts from single transactions, linked 17 downstream incidents to one root cause, and drove the fix to release.
I investigate production defects through SQL, stack traces, Grafana dashboards, and application logs, and I’ve engineered a PostgreSQL archival restructuring in PL/pgSQL. I also established the support function’s documentation and escalation standards, and redesigned support intake and routing across departments.
