praveenkumar User
@praveenkumaruser1
Associate Analyst with expertise in incident coordination, monitoring, and data-driven reporting.
IndiaWhat I'm looking for
I am an Associate Analyst with 3 years and 6 months of experience in operations monitoring, incident coordination, and data reporting across enterprise environments. I have delivered operational and performance reports, conducted client environment health checks, coordinated P1 incident bridge calls, and implemented/support cloud infrastructure tasks.
My background includes work on banking and enterprise projects where I improved SLA adherence through proactive monitoring and process optimization. I am skilled with Excel, Jira, and Grafana and bring strong communication, analytical thinking, and team leadership to ensure system stability and timely resolution of critical incidents.
Experience
Work history, roles, and key accomplishments
Associate Analyst
Pragma Edge Software Services
Dec 2022 - Present (2 years 9 months)
Prepared and delivered operational and performance reports, performed client environment health checks, and coordinated P1 incident bridge calls to restore service and improve SLA adherence.
WIManaged user access and permission issues, performed T24 core banking health checks and daily batch processes, and produced operational reports to ensure compliance and SLA adherence.
Education
Degrees, certifications, and relevant coursework
SUSri Krishnadevaraya University
Bachelor of Computer Science, Computer Science
2018 - 2021
Grade: 8.2 CGPA
Activities and societies: Graduated from Government Arts College (affiliated college); coursework in core computer science subjects.
Completed Bachelor of Computer Science with a strong foundation in computer science principles and a CGPA of 8.2.
Availability
Location
IndiaAuthorized to work in
Job categories
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