Praveen D

PD

Open to opportunities

Praveen D

@praveend

I deliver enterprise mobility solutions, technical support, and client training across complex device and application environments.

What I'm looking for

I'm looking to apply my enterprise mobility, technical consulting, client training, and support experience to deliver reliable solutions and improve customer outcomes.

I'm currently delivering tailored software and hardware solutions at Shell Markets India, where I support project planning, client needs analysis, product demonstrations, training, implementation, and ongoing technical support.

Across 17 years in enterprise mobility, I've implemented and supported mobility strategies, devices, applications, and platforms for PBT NZ, KiwiRail, Telecom New Zealand, and EDS New Zealand. I've worked with Microsoft Intune, VMware Workspace ONE, and SOTI, while troubleshooting complex connectivity, device, application, and infrastructure issues.

I bring a customer-focused approach to technical documentation, cross-functional delivery, end-user training, and reliable service support.

Experience

Work history, roles, and key accomplishments

SL

Current

Technical Consultant

Current

Shell Markets India Ltd

Mar 2023 - Present (3 years 5 months)

Assists in developing and executing project plans, collaborates with sales teams, and provides technical expertise and guidance to clients on software and hardware solutions.

Project Planning Collaboration With Sales And R&D Technical Documentation Product Demonstrations Troubleshooting Needs Analysis Cross Functional Collaboration

PL

Mobility and Support Engineer

PBT NZ Ltd

Dec 2011 - Dec 2022 (11 years)

Developed and implemented mobility strategies, provided technical support for mobility devices, and conducted training sessions for end-users.

Mobility Technical Documentation Vendor Management Performance Monitoring Training Test Planning Troubleshooting

KI

Service Support Analyst

Kiwirail

Sep 2010 - Nov 2011 (1 year 2 months)

Provided technical support and troubleshooting, monitored system performance, and participated in on-call rotation for after-hours support.

Technical Support Troubleshooting System Monitoring User Training Documentation Ticketing Systems ITIL

TL

Technical Analyst

Telecom New Zealand Ltd

Dec 2009 - Sep 2010 (9 months)

Conducted technical analysis, developed and implemented technical solutions, and provided support and training to end-users.

Technical analysis Performance Monitoring Technical Support Documentation Testing Troubleshooting

TZ

Broadband Helpdesk Technician

Telecom New Zealand

May 2007 - Dec 2009 (2 years 7 months)

Provided technical support for broadband connectivity issues, assisted with setup and configuration, and educated customers on best practices.

Customer Service Technical Support Troubleshooting Broadband Documentation Ticketing Systems

EL

Helpdesk Co-Ordinator Associate

EDS New Zealand Ltd

Oct 2005 - Apr 2007 (1 year 6 months)

Provided first-level technical support, managed user accounts, and coordinated with vendors for hardware repairs and software updates.

Technical Support User Training User Account Management Vendor coordination Documentation Troubleshooting

Education

Degrees, certifications, and relevant coursework

IL

Institute of Applied Learning

Diploma, Information Technology

2006 -

Diploma in Information Technology from the Institute of Applied Learning in Auckland, New Zealand.

AT

Auckland University of Technology

Post Graduate Qualification, IT and Finance

2004 -

Post Graduate Qualification in IT and Finance from Auckland University of Technology.

Tech stack

Software and tools used professionally

HelpDesk+

Microsoft Intune

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