Pratush Bisoyi
@pratushbisoyi
L1/L2 support engineer at Cognizant supporting LogiSIS and investigating production issues with SQL.
IndiaWhat I'm looking for
At Cognizant, I provided L1 and L2 technical and application support for LogiSIS, a SaaS-based enterprise application used in Google's enterprise operations. I investigated production issues with SQL, logs, and application monitoring, and coordinated with engineering and business teams on incident resolution.
I also tested APIs, functionality, and releases, and used JavaScript, HTML, and CSS knowledge to troubleshoot browser-side issues and report defects. As a Java Backend Intern at Cuverware, I developed REST APIs, integrated SQL databases, and tested and debugged backend services.
Experience
Work history, roles, and key accomplishments
Process Executive - Technical Support
Oct 2024 - Jun 2026 (1 year 8 months)
Provided L1 and L2 technical and application support for LogiSIS, a SaaS-based enterprise application, ensuring availability, SLA compliance, and operational stability. Performed incident management, root cause analysis, and SQL-based backend investigation.
Embedded Systems Trainee
CETPA Infotech Pvt. Ltd.
Jan 2021 - Dec 2021 (11 months)
Performed debugging and system validation on embedded hardware projects, building hardware-level troubleshooting fundamentals.
Machine Learning Intern
WebTek Labs
Jan 2020 - Dec 2020 (11 months)
Performed data preprocessing and workflow testing for ML pipelines using Python.
Education
Degrees, certifications, and relevant coursework
IIMT College of Engineering and Management
Bachelor of Technology, Electronics and Communication Engineering
Grade: 71.7%
Bachelor of Technology in Electronics and Communication Engineering with a percentage of 71.7%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Interested in hiring Pratush?
You can contact Pratush and 90k+ other talented remote workers on Himalayas.
Message PratushGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
