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PRANISHKA User

@pratthu08

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Executor with over 14 years of experience

India

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What I'm looking for

Looking to be a part of a dynamic environment where I can harmonize organizational goals with personal goals and contribute to the growth of the organization.

As a seasoned executive with over 14 years of experience, I have honed my skills in team management, AML and KYC compliance, and data migration. My expertise lies in leading teams to achieve regulatory and compliance requirements, reviewing AML and KYC checks, and preparing daily MIS reports. I am a creative problem solver with a positive attitude, always looking to exceed customer expectations and build a world-class operations environment.

Throughout my career, I have worked with prominent organizations such as HCL Technologies Limited, RR Donnelly Global Process Outsourcing, and Rev IT, where I have demonstrated my ability to manage teams, optimize daily utilization, and provide capacity module reports to management. I am a strong believer in process improvement and have encouraged team members to suggest new ideas and approaches.

I am now looking to be a part of a dynamic environment where I can harmonize organizational goals with personal goals and contribute to the growth of the organization.

Experience

Work history, roles, and key accomplishments

Current

Entrepreneur

Current

Self Employed

May 2018 - Present (7 years 1 month)

Started a boutique and computerized machine embroidery business while managing family responsibilities. Focused on business development and customer service.

Business Business Development Customer Service Team Management Operations Management Marketing Financial Management Product Development Quality Control

Senior Team Lead

HCL Technologies Limited

Sep 2013 - May 2018 (4 years 8 months)

Led a team of 9 in managing KYC remediation processes for Deutsche Bank AG, overseeing data migration projects across multiple global locations. Responsible for daily team utilization and client interactions, ensuring compliance with AML regulations.

KYC AML Data Migration Team Management Compliance Quality Assurance Process Improvement People Management

Team Leader

HCL Technologies Ltd.

Aug 2011 - Aug 2013 (2 years)

Managed the off-shoring of CIB KYC & AML processes from the UK, leading a team of 9 FTEs. Conducted root cause analysis for errors and ensured timely completion of KYC reviews for Deutsche Bank AG.

KYC AML Team Management Process Improvement Data Analysis Compliance Reporting Quality Control Risk Management

Senior Customer Service Executive

HCL Technologies Ltd.

Oct 2010 - Jul 2011 (9 months)

Led a team of 13 in executing daily AML KYC processes for investment and retail accounts. Recognized for training programs and maintaining high-quality standards in service delivery.

KYC AML Team Leadership Customer Service Training Quality Assurance Reporting Client Communication Task Management

Senior Process Associate

RR Donnelly Global Process Outsourcing, Ltd.

Feb 2005 - Oct 2010 (5 years 8 months)

Mentored a team of 15 in Anti-Money Laundering and Know Your Customer processes. Conducted daily performance monitoring and ensured quality service delivery to clients.

KYC AML Mentoring Performance Monitoring Customer Service Data Validation Quality Control Reporting Process Improvement Compliance

Team Member

Rev IT (Sherpa Business Solution)

Sep 2004 - Feb 2005 (5 months)

Led OCR data conversion projects, managing large volumes of data efficiently. Recognized as an outstanding performer for contributions to project success.