@prathavidaswani
IT Officer at Solidaridad Regional Expertise Center, maintaining 99.9% system uptime and improving website performance.
IndiaAt Solidaridad Regional Expertise Center, I manage and optimize IT infrastructure, maintaining 99.9% system uptime. I also provide technical support to employees and configure Active Directory, DHCP, and DNS.
I manage the organization’s website, improving site performance and reducing downtime by 30%. Earlier, as a Digital Marketing Intern at Cheerful Experiences Pvt. Ltd., I worked on SEO and social media campaigns.
Work history, roles, and key accomplishments
Solidaridad Regional Expertise Center
Jul 2020 - Present (6 years 3 months)
Lead the IT team to ensure project KPIs are fulfilled. Managed and optimized IT infrastructure, ensuring 99.9% system uptime and providing technical support to 50+ employees.
Cheerful Experiences Pvt. Ltd.
Feb 2019 - Mar 2019 (1 month)
Conducted SEO optimization, increasing website traffic by 20% through keyword research and on-page SEO. Managed social media campaigns, boosting audience engagement by 30%.
Degrees, certifications, and relevant coursework
Google IT Support Professional Certificate, Information Technology
2021 - 2022
Completed the Google IT Support Professional Certificate, covering networking, system administration, cybersecurity, and troubleshooting.
Bachelor of Commerce, Computer Applications
2016 - 2019
Grade: 70.1%
Bachelor of Commerce in Computer Applications with 70.1% from BSSS, a NAAC A+ certified institute.
High School Diploma, High School
2014 - 2016
Completed high school education at Mithi Gobindram Public School, Bhopal, under the CBSE board.
Software and tools used professionally
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