Pratham Garg
@prathamgarg
KYC Analyst with HDFC Bank customer operations experience, bringing hands-on customer documentation review and discrepancy escalation.
IndiaWhat I'm looking for
At HDFC BANK, I handled customer service and banking-related requests while following established processes and internal procedures. I reviewed customer and account information for completeness and accuracy before processing service requests.
I supported documentation activities and maintained customer information across banking and CRM systems. When I identified discrepancies or incomplete information, I followed verification and escalation processes.
I coordinated with internal teams to resolve customer issues, exceptions, and escalated cases. I also maintained records of customer interactions and service requests while handling sensitive information with confidentiality.
My banking experience has given me a foundation in KYC and customer due diligence, AML concepts, and fraud-risk awareness. I’m seeking opportunities as a KYC Analyst, AML Officer, or Fraud Analyst.
Experience
Work history, roles, and key accomplishments
Assistant manager
HDFC BANK PVT LTD
Nov 2022 - Present (3 years 11 months)
I am working as customer experience executive with hdfc bank for four years having experience of excellent client service along with kyc analyst,edd analyst ,and compliance
Customer Experience Executive
HDFC Bank
Managed customer service and banking-related requests while following established banking processes and internal procedures. Handled customer queries, complaints, and escalations with emphasis on accuracy, documentation, and timely resolution.
Education
Degrees, certifications, and relevant coursework
GLA University
Master of Business Administration, Business Administration
Grade: 8.9
Pursued a Master of Business Administration (MBA) with a CGPA of 8.9.
Dr. Bhimrao Ambedkar University
Bachelor's Degree
Completed a Bachelor's degree from Dr. Bhimrao Ambedkar University, Agra.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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