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Gourav Kansay

@gouravkansay

Relationship Service Manager at HSBC Bank, coordinating EMEA customer servicing and payment operations.

At HSBC Bank, I coordinate EMEA customer servicing and payment operations, tracking requests, prioritizing urgent work, and helping teams deliver timely, accurate service. I also support Relationship Manager requests and escalate complex issues through the appropriate channels.

Previously at HSBC Bank, I conducted KYC and enhanced due-diligence reviews for high-net-worth private-banking clients and escalated suspected financial-crime risks. I supported regulatory reporting, sanctions screening, and quality improvements across AML and CDD work.

Experience

Work history, roles, and key accomplishments

Current

Relationship Service Manager

Current

HSBC Bank

Aug 2026 - Present (3 months)

Support customer servicing for the EMEA region, coordinating service requests and operational follow-through. Manage and coordinate day-to-day activities of payments and Relationship Manager support teams, ensuring service continuity and adherence to controls.

Customer Service Relationship Management Payment Operations Team Coordination Escalation Management Stakeholder Management Process Improvement Quality Assurance

Senior AML Specialist

HSBC Bank

Jan 2024 - Jul 2026 (2 years 6 months)

Conducted KYC and Enhanced Due Diligence (EDD) reviews for high-net-worth private-banking clients, improving high-risk account detection accuracy by 35%. Led AML investigations aligned with BSA, USA PATRIOT Act, FATF, and OFAC requirements.

AML KYC EDD Sanctions Screening World Check BSA USA Patriot Act FATF OFAC Risk Assessment SAR Filings Fraud Investigation

Customer Due Diligence (CDD) Analyst

HSBC Bank

Mar 2023 - Dec 2023 (9 months)

Executed CDD and KYC verification for 500+ clients across low-, medium-, and high-risk profiles. Identified discrepancies in 12% of high-risk accounts and supported risk-based remediation and escalation.

CDD KYC Risk Assessment Sanctions Screening OFAC Compliance Fraud Detection Process Improvement

Management Trainee – Risk & Credit Operations

HDB Financial Services Ltd.

Jun 2022 - Feb 2023 (8 months)

Assessed credit risk for retail and SME clients, contributing to a 15% reduction in bad-credit approvals. Performed KYC verification and due diligence for loan applicants in line with banking and AML requirements.

Credit Risk KYC Due Diligence AML Portfolio Management Team Leadership Operational Efficiency