Prathamesh Jakatdar

·       Manage and process customer requests for home-loan and mortgage account variations in accordance with NAB policies, procedures, and lending guidelines.

·       Review variation requests and supporting documentation for completeness, accuracy, and eligibility.

·       Validate customer and loan information across relevant banking and lending systems.

·       Conduct appropriate

Provided accurate information on balances, recent transactions, charges, and service requests as per process guidelines.

Achieved 98% CSAT / QA score by maintaining communication quality and process compliance.

Handled chats for banking customers related to account queries, card issues, transaction status, and service requests.

Followed KYC verification steps and ensured customer data conf

Took ownership of mortgage applications from submission through to offer, ensuring smooth case progression. Reviewed and screened residential and buy-to-let applications (individuals and trading companies) to meet packaging requirements. Conducted risk analysis using credit history, affordability calculators, DTI, and property portfolio data. Validated and assessed key documents: income proofs (pa

Independently underwrote residential and buy-to-let mortgage applications, ensuring full compliance with lending policies, investor guidelines, and risk frameworks. Performed comprehensive assessments of borrower credit history, income, assets, and collateral (the 4Cs) to evaluate eligibility and mitigate risk. Calculated and applied Debt-to-Income (DTI) and Loan-to-Value (LTV) ratios to determine

Reviewed and underwrote Conventional mortgage applications in full compliance with company policies, investor requirements, and regulatory guidelines to minimize risk exposure. Conducted thorough borrower evaluations using credit reports, cash-flow analysis, affordability assessments, and portfolio reviews to verify qualification and repayment capacity. Verified mortgage applications, income docum

Oversaw loan processing across bilateral, agency, and syndicated loan transactions. Handled team of 15 FTE's from training. Provided process training and handled the same team.Delegating tasks, setting deadlines, and overseeing the day-to-day operations to ensure timely completion. Tracking team progress, evaluating performance against metrics, and providing regular feedback to improve performance

Negotiated repayment plans, settlements, and payment arrangements with clients to minimize bad debt exposure. • Conducted detailed account analysis and reconciliations to identify outstanding balances and discrepancies. • Maintained accurate and up-to-date records in CRM and debt management systems for audit and reporting purposes. • Delivered consistent collection targets, achieving monthly and q

Handled client queries on financial products, ensuring compliance with banking policies. Increased customer satisfaction by 25% through improved feedback systems and process enhancements.

Handled client queries on financial products while ensuring compliance with bank policies. Assisted with case documentation and resolution tracking in CRM systems. Increased customer satisfaction score by 25% through the implementation of a new feedback system and personalized follow-up protocol. Streamlined customer inquiry processing, reducing average resolution time by 45% by implementing an au

Completed a Bachelor of Commerce with a focus on Cost and Accounting.

Pursued a Bachelor of Commerce with a focus on Accounting from 2011 to 2015.