Prateek Vishwakarma

I’m a Content Annotator & Moderator who maintains strict turnaround times while enforcing platform safety at scale. At Taskus, I’ve kept AHT below 79 seconds (target: 79 seconds) and maintained Occupancy & Utilization above 95%, while supporting SLA compliance through high quality scores (in the green zone). I review and annotate user-generated content to train AI models and take immediate action against policy-violating material like hate speech, harassment, misinformation, and graphic/violent content.

Previously, as a Customer Support Associate (KYC Operations, Complaints) at SRCOMSOFT PVT. LTD, I handled KYC verification and customer onboarding for demat account openings. I resolved queries via mails and calls, supported authorized admin operations, and managed data from NSE and BSE for management consumption. I also ensured end-to-end KYC and AML protocol adherence to regulatory standards, including validating customer ID proofs in e-signatures, while maintaining accurate ticket/schedule data entry to support customer satisfaction.