Open to opportunities

Pranjal Pathak

@pranjalpathak

Message

I resolve complex SaaS support issues and improve client experiences.

India

Message

What I'm looking for

I'm looking for a client or product support role where I can resolve complex customer issues, improve support workflows, work closely with product teams, and deliver strong SLA and CSAT outcomes.

I'm currently supporting GOAUDITS clients by configuring audit templates, workflows, scoring, and permissions for wealth management and financial compliance. I provide real-time chat and email assistance, resolve technical issues, and work with Product and Engineering teams to improve platform stability.

Across GOAUDITS, MORETASKS, ARCATRON MOBILITY, and FURLENCO, I've delivered high-volume chat and email support, handled escalations, resolved account and billing issues, and maintained SLA and CSAT standards.

I bring more than five years of client service experience, combining accurate CRM management, technical troubleshooting, client onboarding, and relationship-focused communication.

Experience

Work history, roles, and key accomplishments

Current

Product Support Specialist

Current

GOAUDITS

Sep 2025 - Present (11 months)

Configure audit templates, workflows, scoring, and permissions for Wealth Management clients. Provide real-time product assistance via Live Chat Support and email, resolving technical issues and collaborating with Product and Engineering teams.

Live Chat Email Support Product Configuration Technical Troubleshooting Client Onboarding CSAT Wealth Management Financial Compliance

Customer Analyst

MORETASKS

Jun 2025 - Aug 2025 (2 months)

Delivered high-volume chat support for international tourism clients, managing escalations and resolving complaints. Maintained detailed account records through precise data entry in CRM systems.

Complaint Resolution Data Entry CRM Client Experience Escalation Management

Senior Customer Care Executive

ARCATRON MOBILITY PVT. LTD.

Sep 2021 - Dec 2024 (3 years 3 months)

Handled high-volume customer support inquiries via email, resolving complex issues using CRM tools. Collaborated with internal stakeholders and developed standardized response templates to improve efficiency.

Email Support CRM Account Support Complaint Resolution Stakeholder Management Process Improvement

Senior Customer Care Executive

FURLENCO

Mar 2020 - Aug 2021 (1 year 5 months)

Managed multi-channel chat and email support, exceeding SLA targets and CSAT benchmarks. Resolved account-related inquiries and billing discrepancies with high precision.

Email Support SLA CSAT Account Support Billing CRM