Open to opportunities

Pranav Gangapure

@pranavgangapure

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Customer Support Operations Lead with 4+ years driving lead management, catalog accuracy, and customer satisfaction.

India

Message

What I'm looking for

I’m looking to join a team where I can own customer support operations end-to-end—managing leads, improving catalog and data accuracy, and using CRM/process coordination to boost retention and satisfaction.

I’m a Customer Support and Operations professional with 4+ years of combined experience across Amazon Customer Service, IndiaMART lead management, catalog management, and business operations. I handle high-volume customer interactions while keeping service quality and operational excellence consistent.

In my roles, I manage sales leads and maintain product data accuracy—supporting timely follow-ups, customer engagement, and business development. I’m experienced in resolving order, refund, delivery, and account-related issues while maintaining customer satisfaction metrics.

I also bring a structured, data-driven mindset from independent market research and daily operational leadership, including billing, inventory, and customer service. I’m motivated by turning complex customer needs into clear outcomes through strong process coordination and CRM-driven follow-through.

Experience

Work history, roles, and key accomplishments

Current

Catalog Creator

Current

Arihant Corporation

May 2026 - Present (1 month)

Managed 10–15 daily customer enquiries and sales leads on IndiaMART while maintaining accurate product catalogs and listings. Coordinated lead databases and timely follow-ups to support customer engagement and business development.

IndiaMART Catalog Management Lead Management CRM Systems Product Data Accuracy Data Management MS Excel IndiaMart

Customer Service Associate

Amazon Development Centre India

May 2023 - Nov 2024 (1 year 6 months)

Supported North American customers via chat and email, handling 30–35 chats daily (up to 50+ during peak periods). Resolved order, refund, delivery, and account-related issues while maintaining customer satisfaction and quality standards.

Amazon Customer Service Chat Support Email Support Order Management Refunds Delivery Support Customer Account Support Complaint Resolution Customer Satisfaction

Owner & Operator

Medical Store

Feb 2021 - Feb 2023 (2 years)

Managed daily operations for a medical store, including billing, inventory, and customer service for 20+ customers per day. Coordinated supplier relationships and maintained business records to ensure smooth operations.

Store Operations Billing Inventory Management Customer Service Supplier Coordination Record keeping Complaint Resolution MS Excel Process Coordination

Customer Service Associate

IGT Solutions

Jan 2020 - Feb 2021 (1 year 1 month)

Provided customer support via phone, email, and chat, resolving customer concerns while maintaining service quality. Coordinated follow-ups and ensured accurate handling of customer requests through support workflows.

Phone Support Email Support Chat Support Customer Support Complaint Resolution Service quality Data Management