Pranav Gangapure
@pranavgangapure
Customer Support Operations Lead with 4+ years driving lead management, catalog accuracy, and customer satisfaction.
What I'm looking for
I’m a Customer Support and Operations professional with 4+ years of combined experience across Amazon Customer Service, IndiaMART lead management, catalog management, and business operations. I handle high-volume customer interactions while keeping service quality and operational excellence consistent.
In my roles, I manage sales leads and maintain product data accuracy—supporting timely follow-ups, customer engagement, and business development. I’m experienced in resolving order, refund, delivery, and account-related issues while maintaining customer satisfaction metrics.
I also bring a structured, data-driven mindset from independent market research and daily operational leadership, including billing, inventory, and customer service. I’m motivated by turning complex customer needs into clear outcomes through strong process coordination and CRM-driven follow-through.
Experience
Work history, roles, and key accomplishments
Catalog Creator
Arihant Corporation
May 2026 - Present (1 month)
Managed 10–15 daily customer enquiries and sales leads on IndiaMART while maintaining accurate product catalogs and listings. Coordinated lead databases and timely follow-ups to support customer engagement and business development.
Customer Service Associate
Amazon Development Centre India
May 2023 - Nov 2024 (1 year 6 months)
Supported North American customers via chat and email, handling 30–35 chats daily (up to 50+ during peak periods). Resolved order, refund, delivery, and account-related issues while maintaining customer satisfaction and quality standards.
Owner & Operator
Medical Store
Feb 2021 - Feb 2023 (2 years)
Managed daily operations for a medical store, including billing, inventory, and customer service for 20+ customers per day. Coordinated supplier relationships and maintained business records to ensure smooth operations.
Customer Service Associate
IGT Solutions
Jan 2020 - Feb 2021 (1 year 1 month)
Provided customer support via phone, email, and chat, resolving customer concerns while maintaining service quality. Coordinated follow-ups and ensured accurate handling of customer requests through support workflows.
Education
Degrees, certifications, and relevant coursework
Latthe Polytechnic, Sangli
Diploma, Mechanical Engineering
Completed the first year of a Diploma in Mechanical Engineering program at Latthe Polytechnic, Sangli.
DKTE High School & Junior College, Ichalkaranji
HSC
Studied for the HSC qualification at DKTE High School & Junior College, Ichalkaranji.
DKTE High School & Junior College, Ichalkaranji
SSC
Studied for the SSC qualification at DKTE High School & Junior College, Ichalkaranji.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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