Prajwal Venkatesha
@prajwalvenkatesha
Customer support professional at Tour Time, applying for community moderator roles; created websites and SEO content for 5+ small-business clients.
IndiaWhat I'm looking for
At Tour Time, I advise customers on travel, visa, and passport requirements, prepare application forms, and handle payments and travel insurance. I also bring customer support experience from Firstsource and Hemmersbach, where I supported customers through chat, email, and phone.
At Hemmersbach, I reviewed tickets for HP servers and devices in Fieldcode and routed them to the appropriate resolution teams. At Firstsource, I supported customers by live chat and outbound calls, prepared daily reports, and helped improve team reporting and communication processes; I received the Best Performer Gold award in 2023.
Since 2020, I’ve built websites and handled SEO and content for 5+ small-business clients. I’m applying for Community Moderator roles and bring experience with written guidelines, categorizing and escalating issues, and online content.
Experience
Work history, roles, and key accomplishments
Travel Consultant
Tour Time
Jan 2025 - Present (1 year 10 months)
Advise customers on travel, visa and passport requirements in person, by phone and by message. Prepare passport and visa application forms and handle customer payments and travel insurance for each booking.
Freelance Website & SEO Consultant
Self Employed
Jan 2020 - Present (6 years 10 months)
Build websites and handle SEO and content for 5+ small-business clients.
Service Desk Agent
Hemmersbach India Pvt Ltd
Jan 2024 - Mar 2025 (1 year 2 months)
Reviewed incoming support tickets for HP servers and devices on the Fieldcode platform and dispatched each to the right resolution team. Coordinated cases with clients, end users and engineers by phone, email and internal channels to meet SLAs, and handled inbound and outbound voice support for US customers.
Handled live web chat support for 6 months, resolving customer queries in writing in line with process guidelines. Moved to the Teleports team handling outbound calls to UK customers and backend admin work for vehicle and home insurance, and prepared daily reports. Awarded Best Performer Gold 2023.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Arts, Political Science
BA in Political Science with coursework complete; final paper scheduled for 28 December 2026.
Silver Jubilee College
Pre-University Course, Commerce
Completed Pre-University Course in Commerce in 2019.
Adichunchanagiri Vidyavardhaka English School
SSLC, General
Completed SSLC in 2007.
Google Ads Certification, Digital Marketing
Google Ads Certifications in Display Advertising and Google My Business.
HubSpot Academy
HubSpot Certification, Marketing
Completed HubSpot Academy certifications in Content Marketing and Social Media Marketing.
PixelTrack Pvt Ltd
Certification, SEO and Content Writing
Completed SEO and Content Writing certification, blockchain-verified.
PixelTrack Pvt Ltd
Internship, Digital Marketing
Completed a Digital Marketing Internship.
MSDE
Assistant Certification, Web Designing
Completed Web Designing & Publishing Assistant training.
KEONICS
Advanced Certification, Computer Literacy
Completed Advanced Computer Literacy training.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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