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praise Afahakan

@praiseafahakan

HR administrative professional with recruitment coordination experience at EnGEN Foundation and Genesis Specialist Hospital.

Nigeria

Message

At Genesis Specialist Hospital, I supported HR administration while maintaining daily staff attendance records and patient access logs with 100% data accuracy.

I also supported employee reimbursement processing and petty cash management using QuickBooks, contributing to a 40% reduction in processing time. I coordinated doctor-patient schedules and maintained appointment calendars to support daily operations.

With EnGEN Foundation, I registered participants, maintained candidate information, managed interview slots, and compiled interview feedback summaries for trainers.

I'm currently a Service Executive (Contract) at First Bank of Nigeria Limited, where I resolve customer inquiries, verify identities through KYC procedures, and process account updates while following confidentiality and compliance procedures.

Experience

Work history, roles, and key accomplishments

Current

Service Executive

Current

First Bank of Nigeria Limited

Dec 2025 - Present (10 months)

Resolved over 500 customer inquiries with a 90% success rate and verified customer identities through KYC procedures. Facilitated account updates, improving turnaround time by 60% while maintaining accurate transaction records and compliance.

Customer Service KYC Identity Verification Confidentiality Compliance Record keeping Issue Resolution Excel Google Sheets

Front Desk / HR Administrative Support

Genesis Specialist Hospital

Apr 2024 - May 2025 (1 year 1 month)

Maintained daily staff attendance and patient access logs with 100% data accuracy, and supported employee reimbursement and petty cash management using QuickBooks. Coordinated schedules and resolved 90% of inquiries without further intervention.

HR Administration Attendance Tracking Quickbooks Scheduling Record keeping Confidentiality Cross Functional Communication Excel Google Sheets

Customer Service Associate

Ameh's Kitchen

Apr 2020 - Oct 2020 (6 months)

Delivered front-of-house service to 70+ customers per shift and managed order verification and issue resolution. Contributed to a 15% improvement in table turnover and trained new team members on service procedures.

Customer Service Order Management Issue Resolution Training Teamwork Communication Skills

Volunteer HR Assistant

EnGEN Foundation

Registered participants and maintained candidate information during recruitment activities. Managed interview slots and compiled feedback summaries to support trainers.

Recruitment coordination Interview Scheduling Candidate Registration Feedback Collection Data Entry