Pragya B
@pragyab
Operations manager and Thai language specialist delivering process improvements and customer-focused results.
IndiaWhat I'm looking for
I am an operations-driven manager with nearly 12 years of experience improving processes, driving revenue, and leading teams in high-pressure customer service and hospitality environments. I have a track record of implementing operational policies, coaching teams to meet targets, managing budgets and forecasts, and ensuring compliance and data confidentiality.
My background includes roles as an operations manager, team lead, customer service associate, and Thai language specialist where I facilitated cross-functional collaboration, liaised with vendors and corporate offices, and enhanced customer experience and internal controls. I bring an enterprising leadership style focused on productivity, risk reduction, and sustained organic growth.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Teleperformance
Nov 2024 - Present (10 months)
Handles customer queries via chat, email, and phone to provide accurate information, resolve issues, and maintain high customer satisfaction while ensuring data confidentiality and adherence to policies.
Operation Manager
VFS Global
May 2024 - Nov 2024 (6 months)
Developed and implemented operational policies and procedures, managed day-to-day operations and teams, monitored performance, and handled budgeting, forecasting, and resource allocation to meet strategic goals.
Team Lead
Teleperformance
Feb 2022 - May 2024 (2 years 3 months)
Led a team to achieve targets through acquisitions and renewals, improved work processes for customer interactions, and monitored performance metrics to maintain high customer satisfaction.
IGPrepared cash forecasts and liaised with IHG Thailand offices, hotels, banks, and vendors to resolve day-to-day payment issues and ensure smooth interdepartmental payment flows.
Education
Degrees, certifications, and relevant coursework
YWCA, Delhi
Post Graduate Diploma, Office Management / Executive Secretarial Practice
Grade: 91%
Completed a Post Graduate Diploma in Office Management (Executive Secretarial Practice) with 91% in 2009.
Rajamangala Institute of Technology Borpitpimuk Mahamek Campus
Bachelor of Business Administration, Business Administration
Completed a BBA from Rajamangala Institute of Technology Borpitpimuk Mahamek Campus in 2001.
Rajamangala Institute of Technology Borpitpimuk Mahamek Campus
Vocational Certificate, Vocational Studies
Completed a Vocational Certificate from Rajamangala Institute of Technology Borpitpimuk Mahamek Campus in 1997.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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