Open to opportunities

Pragat Raj Kaur

@pragatrajkaur

Message

Business Continuity and Operational Resilience Management Specialist.

Luxembourg

Message

What I'm looking for

I am seeking a role that fosters innovation and collaboration, allowing me to leverage my expertise in business continuity and resilience management while contributing to a forward-thinking organization.

I am a Business Continuity and Operational Resilience Management Specialist with extensive experience in developing and implementing robust Business Continuity Management Systems within the financial services sector. My expertise lies in strategic planning and program management, ensuring alignment with the ISO 22301 framework. I have successfully conducted Business Impact Assessments and developed comprehensive Business Continuity Plans that enhance organizational resilience.

One of my significant achievements includes the development and enhancement of a BCM Tool that supports a standardized approach to meet regulatory requirements. I have led numerous BCM testing cycles, ensuring thorough validation of mission-critical processes and maintaining Incident and Crisis Management Procedures that align with best practices. My proactive approach in facilitating disaster recovery exercises demonstrates my commitment to operational excellence and readiness in high-pressure scenarios.

Experience

Work history, roles, and key accomplishments

Business Continuity Manager

Clearstream Banking S.A.

Nov 2022 - Dec 2024 (2 years 1 month)

Led the execution of Business Impact Assessments (BIAs) across multiple organizational units, providing critical support in identifying and evaluating potential risks to business operations. Spearheaded the end-to-end Clearstream BCM testing cycle, ensuring thorough validation of all mission-critical and essential business processes annually. Enhanced the BCM Tool by implementing change requests,

Business Impact Risk Management BCM Testing Regulatory Compliance Incident Management Crisis Management BCM Tool Administration

Connectivity ICSD Officer

Clearstream Banking S.A.

Oct 2018 - Nov 2022 (4 years 1 month)

Project managed the CreationOnline decommissioning, leading a cross-functional task force to migrate over 1,500 clients to the new XACT platform. Acted as a critical liaison between business and IT teams, facilitating collaboration and delivering data-driven solutions. Conducted end-to-end SWIFT testing with clients across key financial services and resolved complex connectivity issues.

Project Management IT Business Liaison Team Leadership Swift Testing Connectivity Issues VPN HTTPS

Change Management, Business Tester

Clearstream Banking S.A.

Oct 2016 - Mar 2018 (1 year 5 months)

Analyzed system requirement specifications related to Clearing and Settlement processes and authored comprehensive Business Acceptance Criteria. Planned and executed Business Acceptance Testing (BAT) to validate that new and modified functionality met defined business and system specifications. Collaborated closely with business and development teams to identify, track, and resolve issues and defe

Change Management Clearing and Settlement Quality Assurance Test Planning Collaboration

Change Management, Internship

Clearstream Banking S.A.

Jul 2015 - Aug 2016 (1 year 1 month)

Involved in Project office activities including statistics, project reporting, and resource management. Participated in planning and tracking Testing activities using Excel, macros, and process automation. Handled day-to-day tasks, enabling experts to focus on overall project objectives and issue resolution.

Project Office Support Excel Process Automation Reporting Resource Management Administrative Support Project Coordination

Customer Service Specialist

Amazon

Nov 2013 - Aug 2014 (9 months)

Provided support to clients on the usage of Kindle devices, Amazon Fire TV, and Fire Tablets, assisting with troubleshooting Amazon Products. Deep dived into complex customer issues and provided timely resolutions. Achieved performance goals and objectives to meet customer promise expectations.

Customer Service Technical Support Troubleshooting Customer Relationship Management Problem Solving Performance Goals Communication Product Knowledge

Education

Degrees, certifications, and relevant coursework

Hochschule Heilbronn

Master of Science, Software Engineering and Management

Pursued a Master of Science in Software Engineering and Management. Focused on advanced topics in software development, project management, and business strategies.

Osmania University

Bachelor’s, Computer Science Engineering

Completed a Bachelor's degree in Computer Science Engineering. Gained foundational knowledge in computer science principles, programming, and engineering applications.