Looking for a job

Pradeep Singh

@pradeepsingh4

Message

Operations leader at EXL Services managing annuity claims and a team of 38 professionals.

India

Message

What I'm looking for

I'm seeking Work from Home, Hybrid, or Delhi NCR opportunities. I'm available for immediate joining.

At EXL Services Pvt. Ltd., I lead a team of 38 professionals handling annuity claim processing and policy servicing. I manage escalations and workflow optimization while ensuring quality, turnaround time, and client SLAs.

At DXC Technology, I managed a 17-member team handling annuity disbursements and financial transactions for Transamerica. I handled annuity claims and oversaw SLA/KPI metrics, reconciliations, operational reporting, and client deliverables.

At DXC Technology, I contributed to successful pilot projects across Financial and L&C; Group operations. I also led the migration of annuity claims operations from TCS to EXL, with a seamless transition and zero operational downtime.

Earlier, as a Customer Care Executive at EXL Services Pvt. Ltd., I generated insurance quotations and premium structures for US Auto and Home Insurance customers. I also performed reconciliation analysis and supported floor operations through quality reviews and issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Lead Assistant Manager – Annuity Claim Examiner

Current

EXL Services Pvt. Ltd.

Mar 2024 - Present (2 years 6 months)

Leading a team of 38 professionals in annuity claim processing and policy servicing operations, driving operational efficiency and ensuring adherence to quality standards and client SLAs.

Annuity Processing Policy Administration SLA Management KPI Management Escalation Handling Workflow Optimization Team Management Performance Coaching Client Engagement Tableau Power BI Excel Power Query Editor AWD Citrix VANTAGE

Professional II (Team Lead)

DXC Technology

Oct 2013 - Mar 2024 (10 years 5 months)

Managed a 17-member operations team handling annuity disbursement and financial transactions for Transamerica, including end-to-end annuity claims and SLA/KPI oversight.

Annuity Claims Surrenders External Transfers Exchange Rebalancing SLA Management KPI Management Payment Reconciliation Operational Reporting Client Governance AWD Citrix VANTAGE Training Mentorship

Customer Care Executive

EXL Services Pvt. Ltd.

Sep 2010 - Oct 2013 (3 years 1 month)

Generated insurance quotations and premium structures for US Auto and Home Insurance customers, performed reconciliation analysis, and supported floor operations through quality reviews and issue resolution.

Insurance Quotation Premium Structures Reconciliations Quality Reviews Issue Resolution Operational Reporting Collaboration