Posh Mag

Responsible for developing and maintaining change management policies, coordinating change requests, and overseeing release management processes. Ensured proper documentation and communication of changes while monitoring their implementation and conducting post-implementation reviews.

Led service transition work-streams, developed acceptance criteria for services, and managed risks. Coordinated resources and established governance controls to ensure smooth transitions and continuity of service.

Managed the release management lifecycle, including scheduling, coordinating, and deploying releases. Communicated plans to stakeholders and ensured releases met quality and schedule requirements.

Assisted in implementing version control processes and developed rollback plans. Managed project schedules and ensured compliance with technical requirements while driving continuous improvement.

Implemented performance controls and managed stakeholder relationships. Governed software release management processes and conducted post-implementation reviews to ensure quality.

Managed projects for the PMO, ensuring alignment with AG strategy. Provided project management services and operationalized performance measurements.

Implemented performance controls and managed software release processes. Developed release documentation and conducted post-implementation reviews to ensure stakeholder satisfaction.

Coordinated software and hardware installations, ensuring compliance with release management processes. Managed stakeholder relationships and provided advisory services.

Provided IT support by resolving service desk calls and ensuring network security. Assisted in hardware troubleshooting and user account management.

Delivered remote support and end-user assistance while logging calls and troubleshooting issues using Remedy Software.

Provided desktop support, including user account management and troubleshooting printer issues. Assisted users with software installations and updates.

Gained practical training in IT support services, assisting with desktop support and learning operational processes.

Currently pursuing a Master's in Information Technology, focusing on advanced IT concepts and practices to enhance professional skills and knowledge.

Completed a Bachelor's degree in Knowledge Management, which involved studying the processes of creating, sharing, using, and managing knowledge.

Pursued a National Diploma in Information Technology, focusing on various aspects of IT including programming, systems analysis, and network management.

Completed Matric, which is the final year of high school in South Africa, providing foundational education necessary for further studies.