Vuyiseka Gobeni
@vuyisekagobeni
I’m a Service Transition Manager who delivers seamless, low-risk IT service go-lives through ITIL best practices.
South AfricaWhat I'm looking for
I’m a results-driven IT professional with 14 years in IT and additional experience in retail, focused on managing medium to complex service transitions within managed IT services environments. I ensure new or enhanced IT services transition into production seamlessly, with minimal risk and full alignment to business requirements.
I’m strongest in end-to-end transition execution—planning and timelines, operational readiness, and stakeholder engagement—backed by strong ITIL expertise in Service Transition, Change Management, and Release & Deployment Management. I prepare the operational artefacts teams need for go-live, including documentation, training materials, SLAs, governance outputs, and service acceptance readiness.
In recent roles, I led a complex multi-geography transition for one of Africa’s largest banks, onboarding 3,000+ configuration items within agreed scope and timeframe, and I improved onboarding automation for Network Monitoring—reducing the cycle from two months to one month. I actively mitigate transition risks, manage RAID logs and escalations, coordinate knowledge transfer, and support services through Early Life Support into BAU while driving continuous improvement.
Experience
Work history, roles, and key accomplishments
Managed service transitions for managed IT services (proactive network monitoring, cybersecurity, and IT support) from initiation to completion using a waterfall approach. Ensured operational readiness by validating handover requirements, developing SOPs/process documentation, facilitating UAT and support structures, and moving services from Early Life Support into BAU.
Service Transition Manager
Content And Cloud
Feb 2022 - Feb 2023 (1 year)
Planned and executed service transitions aligned to schedule, scope, and budget, partnering with project teams to define end-to-end transition plans. Defined Service Acceptance Criteria, performed operational readiness assessments, maintained RAID logs, and ensured complete handover to operations.
Supply Chain and Logistics Planner
HomeChoice
Sep 2019 - Jan 2021 (1 year 4 months)
Redesigned logistics processes to reduce lead times and costs and managed product availability, allocation, and delivery prioritization. Produced analytics to support stock/operational decisions, forecasted inbound volumes, and supported continuous improvement initiatives and compliance frameworks.
Defined and validated service acceptance criteria and coordinated operational handovers by aligning documented requirements with implementation plans and readiness checks. Managed training and knowledge transfer, tracked deliverables, contributed to governance reporting, and supported risk mitigation when deviations were identified.
Supported multiple transition activities by reviewing delivery processes for compliance and efficiency, maintaining detailed schedules, and monitoring deliverables. Assisted with budget tracking and reporting by updating RAID logs, escalating risks, and preparing progress updates for stakeholders.
Produced and analyzed monthly customer infrastructure availability reports and validated data accuracy against BMC Remedy, investigating downtime trends against incident logs. Delivered SLA/OLA service review reporting, supported continuous service improvement with technical teams, and ran internal awareness training to enforce operational compliance.
Education
Degrees, certifications, and relevant coursework
CAPM
CAPM, Project Management
2025 -
Currently in CAPM training (2025–in progress).
ITIL
ITIL Service Offerings and Agreements, IT Service Management (ITIL)
Earned the ITIL Service Offerings and Agreements certificate.
PRINCE2
PRINCE2 Foundation, Project Management
Earned the PRINCE2 Foundation certificate.
ITIL
ITIL 3 Foundation, IT Service Management (ITIL)
Earned the ITIL 3 Foundation certificate.
University of the Western Cape
Bachelor of Commerce Honours, Information Systems
Completed a Bachelor of Commerce Honours in Information Systems at the University of the Western Cape.
University of the Western Cape
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree at the University of the Western Cape.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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