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Portia Macingwane

@portiamacingwane

Message

Results-driven project coordinator and client liaison with 15+ years optimizing operations and claims processes.

South Africa

Message

What I'm looking for

I seek a collaborative role coordinating projects or claims operations where I can apply Remedy ITSM, improve processes, mentor teams, and drive measurable efficiency and client satisfaction.

I am a results-driven Project Coordinator and Client Liaison Officer with over 15 years' experience across banking, insurance, and corporate sectors, adept at coordinating IT and operational projects both remotely and onsite.

I have managed multiple concurrent projects, achieving high on-time delivery rates and measurable efficiency gains—streamlining Remedy ITSM workflows to cut resolution times and improving claims processing accuracy and turnaround through automation.

I am committed to collaboration, compliance, and continuous improvement, leveraging CRM/KYC systems, data analysis, and cloud collaboration tools to drive client satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Energy at Work Projects

Sep 2022 - Sep 2024 (2 years)

Managed 5+ concurrent IT and operations projects, achieving 95% on-time delivery and configuring Remedy ITSM workflows to improve efficiency by 25% and reduce ticket resolution times by 18%.

Project Coordination BMC Remedy ITSM Ticketing Systems Remote Collaboration Workflow Optimization SLA Management Reporting

HOC Claims Consultant

Standard Bank

Mar 2022 - Jun 2022 (3 months)

Processed 50+ home insurance claims monthly with 98% SLA compliance, enhanced documentation accuracy to cut processing delays by 20% and negotiated settlements saving ~R500K annually.

Claims Processing SLA Documentation Negotiation Customer Education Reporting

HOC Claims Consultant

Standard Bank

Aug 2015 - Nov 2020 (5 years 3 months)

Managed 60–80 active claims simultaneously with 97% accuracy, reduced claim turnaround time by 30% through process automation, and produced audit-ready reports supporting fraud detection.

Claims Management Process Automation Audit Reporting Data Analysis KYC & Compliance CRM

Administrative Consultant

Standard Bank

May 2014 - Aug 2015 (1 year 3 months)

Logged and tracked 200+ complaints monthly achieving 90% resolution within SLA, created performance dashboards and monthly trend reports to improve complaint handling.

Complaint Handling Dashboarding Reporting SLA Data Entry MS Office SharePoint Customer Service

Client Liaison Officer

Drake & Scull FM SA

Oct 2008 - Jun 2013 (4 years 8 months)

Managed relationships with 100+ clients achieving a 95% retention rate, onboarded clients and contractors within 2 business days and supported cross-departmental administrative coordination.

Onboarding Client Relationship Management Administrative Support Reporting CRM Multilingual Communication