Poorvee User
@poorveeuser
Order-to-Cash consultant at Infosys who delivered a global client implementation with zero critical post-release defects.
IndiaWhat I'm looking for
At Infosys Ltd, I led an end-to-end Order-to-Cash implementation for a global client, documenting requirements and workflows and partnering with technical teams through system go-live. The release had zero critical defects.
I resolved around 200 monthly Order-to-Cash incidents using SQL, root-cause analysis, and telemetry checks, maintaining 90% SLA compliance. I also translated client issues into requirements that helped reduce escalation turnaround by 30%.
I coordinated fixes across WMS, CRM, middleware, and database teams, and presented system health KPIs and improvement recommendations in client-facing reviews. I hold Oracle Fusion Cloud certifications and a Lean Six Sigma Green Belt.
Experience
Work history, roles, and key accomplishments
Led end-to-end Order-to-Cash implementation for a global client, gathering business requirements and documenting functional specifications. Resolved around 200 monthly incidents through root cause and data analysis, maintaining 90% SLA compliance.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies
Master of Business Administration, Marketing & Strategy
2022 - 2024
Pursued a Master of Business Administration with a focus on Marketing and Strategy.
C.C. Sheth College of Commerce
Bachelor of Commerce, Commerce
2016 - 2019
Completed a Bachelor of Commerce degree.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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