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Inchara Nataraju

@incharanataraju

Business Consultant at Infosys translating operational needs into requirements and automation opportunities.

At Infosys Limited, I assess business use cases, map current and future processes, and translate operational needs into functional requirements and BRDs. I work with business, consulting, automation, and technical stakeholders to evaluate practical process improvements.

In my current role, I assess repetitive and rule-based work for VBA/Excel automation, Microsoft Power Automate, and RPA solutions. I also support email management tool requirements and feature prioritisation, distinguishing estimated benefits from validated or realised outcomes.

At Infosys Limited, I previously led a team of 15 professionals in deal and contract lifecycle activities. I monitored operational KPIs and coordinated with internal stakeholders and external parties on contract execution and issue resolution.

At Accenture, I led a team of 20 analysts supporting European Order-to-Cash operations. Process redesign and automation initiatives improved productivity by 20–25% and enhanced SLA adherence; workflow standardisation and automation also contributed to approximately 20% lower headcount dependency while maintaining service quality.

Experience

Work history, roles, and key accomplishments

Current

Business Consultant – Strategic Transformation & Re-engineering (STAR)

Current

Infosys Limited

Apr 2026 - Present (7 months)

Engage with business stakeholders to understand operational processes and pain points, conduct end-to-end use case assessments, and prepare As-Is/To-Be process flows and BRDs. Identify automation opportunities and estimate benefits through effort analysis and FTE savings assessments.

Requirements Elicitation Process Mapping Gap Analysis BRD Automation Opportunity Assessment VBA Excel Power Automate Robotic Process Automation Stakeholder Management Effort Estimation FTE Work Effort Analysis

Deal and Contract Management Team Lead

Infosys Limited

Dec 2024 - Apr 2026 (1 year 4 months)

Led a team of 15 professionals managing deal and contract lifecycle activities, ensuring productivity and quality. Coordinated with stakeholders for contract execution and monitored KPIs including lead times and seller satisfaction.

Team Leadership Contract Management KPI Monitoring Process documentation Risk Identification

Operations Team Lead – Order to Cash

Accenture

Apr 2019 - Dec 2024 (5 years 8 months)

Led a team of 20 analysts supporting European markets in Order-to-Cash customer service. Drove process redesign and automation initiatives that improved productivity by 20-25% and reduced manual effort and headcount dependency.

Order To Cash Team Leadership Process Improvement Automation SLA Management KPI Analysis SOP Development Stakeholder Management

Senior Executive – Finance Operations

Quartesian

Mar 2018 - Mar 2019 (1 year)

Supported financial outcome analysis through data collection, transaction reconciliation, and budgeting. Worked on Procure-to-Pay activities including invoice processing, purchase orders, and two-way matching.

Finance Operations Procure To Pay Invoice Processing Reconciliations Vendor Compliance

Finance Executive

Shahi Exports Pvt. Ltd.

Oct 2015 - Mar 2018 (2 years 5 months)

Performed quality checks, audit validation, and process reviews to improve accuracy and compliance. Supported training, handled escalations, and assisted with credit analysis and risk assessment.

Quality Assurance Audit Training Escalation Management Credit Analysis Risk Assessment