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Poonam Kashyap

@poonamkashyap

Seasoned banking and operations leader with 14+ years driving process improvements and team performance.

India
Message

What I'm looking for

I seek a role in banking or operations where I can lead teams, improve processes, manage client relationships, and drive measurable efficiency and revenue protection.

I am a seasoned banking and operations professional with 14 years of experience across Tata Consultancy Services and ICICI Bank, specializing in retirement, corporate banking, cash management, collections operations and insurance. I have a proven record of leading teams, mentoring new hires, delivering complex projects with precision, and implementing process improvements that enhance productivity and accuracy.

At ICICI Bank I manage corporate current accounts, trade products and month-end MIS while at TCS I progressed from Senior Business Executive to Assistant Manager, owning training programs, client relationship management, SLA and audit deliverables, payroll data handling, SOP creation and cross-functional coordination. I am committed to improving operational efficiency, preventing revenue leakage, and delivering excellent client service.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

TC

Thakur College

Bachelor in Commerce, Commerce

2009 - 2010

Completed Bachelor in Commerce at Thakur College during 2009–2010.

NC

Nirmala Memorial Foundation College

Higher Secondary Certificate (H.S.C), Higher Secondary

2006 - 2007

Completed Higher Secondary Certificate (H.S.C) from Nirmala Memorial Foundation College in 2006–2007.

SS

Shree Raghuvir School

Secondary School Certificate (S.S.C), Secondary Education

2004 - 2005

Completed Secondary School Certificate (S.S.C) at Shree Raghuvir School in 2004–2005.

Tech stack

Software and tools used professionally

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Poonam Kashyap - Accounts Manager - ICICI Bank Ltd. | Himalayas