Open to opportunities

Poonam Kashyap

@poonamkashyap

Message

Seasoned banking and operations leader with 14+ years driving process improvements and team performance.

India

Message

What I'm looking for

I seek a role in banking or operations where I can lead teams, improve processes, manage client relationships, and drive measurable efficiency and revenue protection.

I am a seasoned banking and operations professional with 14 years of experience across Tata Consultancy Services and ICICI Bank, specializing in retirement, corporate banking, cash management, collections operations and insurance. I have a proven record of leading teams, mentoring new hires, delivering complex projects with precision, and implementing process improvements that enhance productivity and accuracy.

At ICICI Bank I manage corporate current accounts, trade products and month-end MIS while at TCS I progressed from Senior Business Executive to Assistant Manager, owning training programs, client relationship management, SLA and audit deliverables, payroll data handling, SOP creation and cross-functional coordination. I am committed to improving operational efficiency, preventing revenue leakage, and delivering excellent client service.

Experience

Work history, roles, and key accomplishments

Current

Accounts Manager

Current

ICICI Bank Ltd.

May 2024 - Present (1 year 7 months)

Managing corporate current account relationships, facilitating LC/BG and other banking products, and maintaining daily and month-end MIS to support corporate clients and operations.

MIS Client Relationship Management Data Collation Account Management Team Coordination

Assistant Manager

Tata Consultancy Services

Aug 2010 - Mar 2024 (13 years 7 months)

Led UK retirement pension operations including payroll uploads, scheme alterations, SOP preparation, training new hires, and coordinating with onsite teams to ensure timely, accurate delivery.

Pension Administration Payroll Processing MS Excel Citrix