Pooja Wadhwa

Spearheading end-to-end Operations and Customer Service strategy across all VLCC clinics in South Asia, driving SOP adherence, service excellence, and capacity utilization. Leading change management initiatives across 100+ clinics and developing Annual Business Plans with cost-revenue impact analysis.

Set up the luxury venture VLCC Luxe from inception, including project planning, research on technologies, policy formulation, vendor management, recruitment, training, and P&L management.

Fostered integration and guided transfer of knowledge/technology across VLCC centres in India and overseas. Researched new technologies, developed SOPs, and handled end-to-end operations of 120+ franchise centres.

Delivered YOY growth in sales and royalty collection from franchise division, handling end-to-end operations of 120+ franchise centres. Developed audit procedures and provided support to new outlets.

Ensured revenue improvement, service delivery, and service quality excellence for wellness centres and corporate functions. Directed operations for 20 Wellness Centers across Malaysia and supported GCC centres.

Managed entire L&D operations, collaborated with McKinsey on strategic planning, designed training modules, and led cross-functional audits for South Asia and GCC regions.

Formulated and implemented yearly business strategies, reviewed performance against operating plans, and directed franchise relationships and policies.

Formulated review templates, incentive policies, and conducted quarterly reviews. Supported business head in target finalization and handled maintenance and operational issues.

Monitored sales, motivated staff, resolved grievances, conducted quality audits, and planned new service launches.

Designed and maintained sales/revenue reports, identified trends, developed training plans, and analyzed new technologies.

Monitored daily sales and expenses, analyzed customer walk-ins and sales trends, and oversaw implementation of new practices.

Ensured compliance with corporate policies, achieved sales targets, reviewed weight loss performance, and handled client complaints.

Post Graduation Diploma in Business Management with specialization in HR and Marketing.

Post Graduate Diploma in Dietetics and Public Health Nutrition.

Bachelor of Science in Home Science and Nutrition.