Open to opportunities

Neha Raina

@neharaina

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Data Analyst with 5+ years driving accurate reporting and operational delivery.

India

Message

What I'm looking for

I’m looking for a role where I can turn complex data into accurate, decision-ready reporting while owning operational coordination across stakeholders—so projects move fast, communication stays clear, and results are measurable.

I’m a detail-oriented data and operations professional with 5+ years of progressive experience spanning data analysis, HR coordination, project coordination, and customer service. In my current role as a Data Analyst, I analyze and process merchant bank statements for Merchant Cash Advance (MCA) evaluations, maintaining 100% data accuracy across financial records and internal reporting dashboards.

I’m equally strong in multi-stakeholder coordination and timely delivery—I monitor MCA funding frequency and transaction details to reduce reporting discrepancies, and I lead end-to-end client communication and operational updates that improve response turnaround and client satisfaction. Previously, I coordinated translation and transcription projects across multiple countries, managed freelancer and vendor pipelines, and supported concurrent scheduling through resource allocation—keeping operations, HR, and external stakeholders aligned.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Joomdev Techno Solutions Pvt. Ltd.

Feb 2023 - Present (3 years 4 months)

Analyzed and processed merchant bank statements for Merchant Cash Advance (MCA) evaluations, maintaining 100% data accuracy across financial records and internal reporting dashboards. Monitored transaction details and funding frequency to reduce reporting discrepancies and improved client turnaround through timely operational updates.

Data Analysis MS Excel Spreadsheet Management Financial Record Keeping Merchant Cash Advances Dashboard And Reports Data Accuracy In ATS Client Communication Operational Reporting

HR Executive & Coordinator

Eccellente Services Private Limited

Apr 2022 - Jan 2023 (9 months)

Coordinated translation and transcription projects across multiple countries by managing freelancer pipelines and vendor communications to ensure on-time delivery. Managed resource allocation and project scheduling for concurrent assignments, reducing bottlenecks and improving cross-functional throughput.

Project Coordination HR Operations Resource Allocation Vendor Management Team Coordination Scheduling Translation & Transcription Coordination

Customer Service Associate

Teleperformance DIBS (Flipkart L2 Process)

Sep 2021 - Nov 2021 (2 months)

Resolved high-volume customer queries for Flipkart's L2 support tier involving delivery issues, refunds, and order concerns while maintaining quality standards. Handled escalated complaints with first-call resolution and accurate case documentation to reduce repeat contacts.

Escalation Management First Call Resolution Case Documentation Quality Assurance

Office Coordinator

Evergreen Institute of Computer & Technical Education

Mar 2016 - May 2019 (3 years 2 months)

Managed end-to-end office operations and student documentation for 3+ years to support smooth administrative workflows across departments. Reduced administrative errors by handling student form filling, filing, and communication processes, improving documentation turnaround.

Office Administration Communication Process Coordination