At Alldigitech, I conducted US criminal background checks across national, state, and county databases in compliance with FCRA guidelines. I researched court records and interpreted legal dispositions to assess reportable offenses.
I also reviewed SSN traces and seven-year address histories to identify relevant jurisdictions, and cross-checked records to mitigate false-positive matches. I maintained client report turnaround times of 24–48 hours while meeting the stated zero-error quality standard.
At Iopex, I resolved customer issues by troubleshooting car charger functionality and guiding customers through the steps. I documented interactions and troubleshooting, and escalated cases when advanced technical intervention was needed.
At Concentrix, I supported customers with Roku device software and hardware issues, product inquiries, returns, and refunds. I documented support requests and forwarded complex cases to senior team members.
