At ASP OL MEDIA PRIVATE LIMITED, I provided blended voice and chat support for North American customers through the Geek Squad and Amazon processes. I diagnosed network, connectivity, software, and web application issues using remote access tools, and supported order, refund, and delivery inquiries.
At STARTEK, I conducted background verification research for global enterprise clients under the HireRight process. I validated candidate details against official sources, managed case tickets, and prepared standardized reports on discrepancies.
