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Piyush Chaturvedi

@piyushchaturvedi

Vice President of Data, AI & Data Products at American Express, where I drove $2B+ in customer spend retention with AI-powered identity resolution.

India

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At American Express, I led the Commercial Data GCC and enterprise data platforms supporting 65,000+ corporate clients. I drove AI-powered Client Identity Resolution that retained $2B+ in customer spend, and delivered real-time B2B data APIs integrated with SAP Concur.

I also built and scaled data product and analytics capabilities, including the NatWest Analytics CoE from 8 to 40 FTEs in 90 days. My work spans data products, AI/ML, enterprise analytics, and transformation across financial services, payments, and FinTech.

Experience

Work history, roles, and key accomplishments

Vice President – Commercial Data, Analytics & Products

American Express

Sep 2022 - May 2026 (3 years 8 months)

Head Commercial Data GCC with full ownership of enterprise data platforms, AI/ML strategy, and global delivery. Led a 70+ member global organization, supporting 65,000+ corporate clients and driving multi-year Data & AI strategy.

AI ML Data Strategy Data Governance Generative AI Agentic AI Enterprise Data Platform GCC Transformation Budget Management Stakeholder Management Regulatory Compliance

Director – B2B Data Sharing Products

American Express

Oct 2020 - Sep 2022 (1 year 11 months)

Built and scaled AI-Enabled Data Products COE, establishing enterprise capabilities across AI-powered data products, Data-as-a-Service (DaaS), governance, and product lifecycle management. Defined and executed enterprise AI-powered Data Product and Data Monetization Strategy.

Data Products Data as a Service (DaaS)AI ML Product Management Data Monetization Governance Product Lifecycle Management

Director – Commercial Digital Data & Experimentation

American Express

Oct 2019 - Oct 2020 (1 year)

Established enterprise digital data and experimentation capabilities across web and mobile ecosystems at a global scale for 20+ markets. Built foundational digital experimentation platforms enabling AI-driven personalization and intelligent experimentation.

Digital Analytics Experimentation AI Driven Personalization Web Analytics Mobile Analytics Data Platform

Director – Digital Measurement & Analytics

American Express

Oct 2018 - Oct 2019 (1 year)

Built and scaled the enterprise digital analytics CoE from inception, enabling strategic insights that accelerated digital adoption and improved customer experience. Defined measurement frameworks and analytics strategy.

Digital Analytics Metric Frameworks Analytics strategy Customer Experience Performance Optimization

Senior Manager – Digital Data Capabilities & Insights

American Express

Aug 2016 - Oct 2018 (2 years 2 months)

Established enterprise Big Data and AI-ready data foundations, enabling advanced analytics, AI/ML model development, and enterprise-scale customer intelligence. Enabled global customer intelligence capabilities across 20+ markets.

Big Data AI ML Data Foundations Customer Intelligence advanced analytics

Manager – Digital Data & Reporting

American Express

Sep 2014 - Jul 2016 (1 year 10 months)

Led enterprise reporting transformation and KPI framework design. Built scalable BI and data ecosystems supporting global markets.

Business Intelligence Reporting KPI Frameworks Data Ecosystem

Manager – Customer Analytics & Performance Insights

NatWest Group

Aug 2013 - Sep 2014 (1 year 1 month)

Built and scaled enterprise analytics capabilities supporting AML, establishing foundational GCC analytics operations. Developed AML intelligence platforms for UK leadership.

Analytics AML Intelligence Platforms GCC Operations