Open to opportunities

Pilar Flores

@pilarflores

Message

Bilingual Sr. HR Operations professional improving payroll and employee support with measurable impact.

Mexico

Message

What I'm looking for

I seek a HR operations role leveraging my ADP and HRIS expertise to improve payroll and employee support, in a collaborative, process-oriented environment that values bilingual communication and continuous improvement.

I am a bilingual HR Operations professional with 7+ years delivering global HR support across payroll, employee lifecycle, and case management. I specialize in ADP payroll support and HRIS platforms like Workday and Mosaic, and I am known for reducing case escalations through process optimization while maintaining high CSAT and MPR targets.

I bring proven experience handling high-volume inquiries (calls, chats, tickets), supporting recruitment and clinical operations, and coordinating international logistics. I combine strong communication in English and Spanish with strengths in problem-solving, multitasking under pressure, and improving self-service tools to drive operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Sr HR Operations Representative

Current

PPD Thermo Fisher México

Feb 2024 - Present (1 year 7 months)

Manage daily HR cases across payroll, tax forms, absences and job changes, reducing HR inquiries ~40% through system optimizations and self-service guidance while maintaining MPR and CSAT targets of 98–100%.

Payroll Support ADP Workday Mosaic)Case Management Employee Lifecycle CSAT Process Improvement Bilingual Support

Phone Recruiter

PPD Thermo Fisher México

Nov 2022 - Feb 2024 (1 year 3 months)

Conducted ~30 bilingual recruitment calls daily for clinical trial participants, created ~20 compliant medical records per day and scheduled appointments with 95% accuracy to support study operations.

Candidate Sourcing Bilingualism Medical Records Scheduling Compliance Data Entry Customer Service

Patient Coordinator

Sani Dental Group

May 2018 - Nov 2022 (4 years 6 months)

Managed inbound/outbound patient communications, coordinated international patient appointments and logistics (hotel, transport) and provided bilingual coordination with clinical staff to support medical tourism.

Patient Coordination Scheduling Bilingual Support Customer Service Appointment Management

Administrative Assistant

Secado Express

May 2014 - May 2018 (4 years)

Managed payroll, recruitment and invoicing using Contpaqi and designed promotional materials and website updates to support business operations and marketing.

Payroll Contpaqi Recruitment Invoicing Promotional Materials Administrative Support

Administrative & Logistics Coordinator

FA Barreto Transport

Nov 2009 - May 2014 (4 years 6 months)

Monitored logistics via GPS to ensure timely deliveries, handled billing and operator records, and executed marketing campaigns and mass email communications.