PHILIS NJOROGE
@philisnjoroge
Customer service and quality assurance professional with fraud operations expertise.
KenyaWhat I'm looking for
I am a customer service and quality assurance professional with hands-on experience in fraud operations, data verification, and food technology. I solve problems calmly under pressure and deliver accurate results in fast-paced environments.
At Apollo Agriculture I worked across fraud operations, credit and customer service, detecting and preventing potentially fraudulent activities, monitoring data integrity, and resolving 99% of customer complaints while managing high call volumes.
My food-industry experience includes quality control internships at Delmonte Kenya and Sunveat Foods where I conducted product and process monitoring, testing and inspection, and maintained detailed records to support continuous improvement.
I am hardworking, work well both independently and in teams, and seek roles where I can apply data verification, customer support, and quality assurance skills to improve operations and customer outcomes.
Experience
Work history, roles, and key accomplishments
Fraud Operations Agent
Apollo Agriculture
Sep 2024 - Apr 2025 (7 months)
Detected and prevented potentially fraudulent activities, conducted data integrity monitoring and analysis, and reviewed flagged transactions to reduce risk and improve process reliability.
Customer Service Representative
Apollo Agriculture
Sep 2023 - Aug 2024 (11 months)
Managed high volumes of inbound calls, resolved 99% of customer complaints, updated customer accounts, and generated data reports to support sales and improve satisfaction.
Quality Control Intern
Del Monte Kenya
May 2023 - Jul 2023 (2 months)
Performed product and process monitoring, testing and inspection, and maintained detailed records to support continuous improvement in food quality.
Quality Control Trainee
Sunveat Foods Limited
May 2022 - Sep 2022 (4 months)
Checked packaging accuracy (weights, dates) and assessed biscuit quality (color, appearance, flavor) to ensure manufacturing standards were met.
Education
Degrees, certifications, and relevant coursework
Valentine's School of Cake
Certificate, Baking & Pastry
2023 - 2023
Pursued intermediate baking and pastry studies focused on cake design and pastry techniques.
Thika Technical Training Institute
Certificate, Food Science and Technology
2019 - 2022
Pursued Food Science and Technology with emphasis on food processing and preservation technology.
Nairobi College of Bread and Confectionary
Certificate, Baking and Pastry
2019 - 2019
Studied baking and pastry in a short course covering practical bread and confectionery techniques.
King Wede High School
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Grade: C-
Completed secondary education and attained a mean grade of C-.
St. Claret Academy
Primary School Certificate, Primary Education
2004 - 2014
Completed primary education and was awarded a certificate with 341 marks.
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring PHILIS?
You can contact PHILIS and 90k+ other talented remote workers on Himalayas.
Message PHILISFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
