Phani Kumar

I’m a Customer Support Analyst with 4+ years of experience supporting US & Canada customers across HR, payroll, seller support, and content safety operations. I focus on dependable execution—handling high-volume work while keeping service quality and compliance at the center of every interaction.

At Deloitte Support Services India Pvt. Ltd., I handled 70–90 HR & payroll queries/day for US employees with 95%+ accuracy. I achieved 98% SLA compliance and reduced repeat queries by 20% by coordinating with HR, payroll, and IT teams to resolve complex cases—while ensuring data privacy and regulatory standards were consistently met.

In my content moderation role at Wipro Ltd., I reviewed and moderated 500+ content items/day across multiple queues and maintained a 98% quality score consistently. I identified and escalated high-risk or policy-violating content, ensuring adherence to platform safety, legal, and community guidelines to improve user trust and reduce harmful exposure.

Earlier, as a Seller Support Associate at Amazon Development Centre, I resolved 40–60 seller issues/day across US & Canada marketplaces while maintaining 90%+ CSAT and 95% SLA compliance. I also bring operational strength from recovery work at Synchrony Financial, where I managed collections and payment resolution and negotiated payment plans with strict attention to compliance and accurate documentation.