At IGEL Technology, I stepped in to resolve a customer's final technical challenge and helped save an $830K enterprise contract at risk of cancellation. I also created and deployed an AI-assisted PowerShell tool that automated log-file retrieval and was rolled out to support teams across EMEA and the US.
I provide advanced 2nd-level support for IGEL OS and UMS, troubleshooting complex issues across Linux and EUC platforms including Citrix CVAD, VMware Horizon, and Microsoft Azure Virtual Desktop. I also support Imprivata access and authentication cases in VDI environments, as well as enterprise proof-of-concept rollouts and production migrations.
At Ceragon Networks, I supported enterprise microwave and IP transport networks, troubleshooting radio and IP equipment and administering network management systems. My work also included root cause analysis and helping roll out new radio, software, and Ethernet features.
Earlier, at Ericsson, I supervised network faults and supported field engineers with remote testing. At Dacia (Renault Group), I optimized packaging solutions, contributing to €1.5M in team savings and saving €23K through solutions for the Alliance International Logistics Network.
