Peter Vatanen
@petervatanen
Freelance data coordinator with extensive customer service experience.
SwitzerlandWhat I'm looking for
I am a dedicated professional with a Bachelor of Arts (Honours) in Business Management and a diverse background in customer service and data coordination. Currently, I serve as a Venue Data Coordinator for UEFA, where I leverage my analytical skills to enhance sports data accuracy and reliability. My previous role as a Football Data Scout at Stats Perform allowed me to deepen my expertise in sports analytics, contributing to data-driven decision-making in the industry.
With nearly a decade of experience in customer service management within the iGaming sector, I have honed my ability to lead teams and improve customer satisfaction. My tenure at Ballys Interactive as a Customer Service Manager equipped me with the skills to manage complex customer interactions and implement effective service strategies. I am passionate about using data to drive business success and am always eager to learn and adapt in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Venue Data Coordinator
UEFA/Marshal
Jan 2023 - Present (2 years 6 months)
Coordinated venue data for UEFA events, ensuring accurate and timely information for stakeholders. Collaborated with teams to enhance data collection processes and improve overall event management.
Football Data Scout
Stats Perform
Jan 2022 - Jan 2023 (1 year)
Scouted and analyzed football data for various leagues, contributing to performance insights and analytics reports. Utilized advanced data visualization tools to present findings.
Customer Service Manager
Ballys Interactive
Jan 2014 - Jan 2022 (8 years)
Managed customer service operations, leading a team to enhance user experience and resolve issues efficiently. Implemented training programs and improved service protocols.
Customer Service Specialist
Betclic Everest Group
Mar 2013 - Jan 2014 (10 months)
Provided exceptional customer support in the iGaming sector, addressing inquiries and resolving issues. Developed strong communication skills and product knowledge.
Digital Content Moderator
Besedo Global Services
Jan 2009 - Mar 2013 (4 years 2 months)
Moderated digital content to ensure compliance with community guidelines and standards. Collaborated with teams to enhance content quality and user safety.
Education
Degrees, certifications, and relevant coursework
TUThe Open University
Bachelor of Arts (Honours), Business Management
Grade: Upper Second-Class Honours
Bachelor of Arts (Honours) in Business Management Economics with Upper Second-Class Honours.
Stockholms Fria Gymnasium
High School Diploma, Social Sciences
High School Diploma in Social Sciences.
GTEC Training
Certification
Certified First Aider & Fire Warden.
Availability
Location
SwitzerlandAuthorized to work in
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