Shakirat Lawal
@shakiratlawal
Frontend Developer with 13+ years bridging banking operations and React.
NigeriaWhat I'm looking for
I’m a results-driven banking and technology professional with over 13 years across transaction processing, e-channels administration, service management, frontend development, and KYC compliance. I bridge financial operations and technology to deliver efficient, user-centric solutions.
Recently, as a Frontend Developer at Sterling Bank, I developed and maintained responsive web applications with React and JavaScript, collaborated with product/design/backend teams for end-to-end features, and integrated REST APIs for customer onboarding, document management, and transaction workflows. Earlier roles strengthened my foundation in digital banking operations—managing service delivery against SLAs, using CRM tools to resolve customer complaints, administering e-channels, and conducting KYC audits to improve compliance and process controls.
Experience
Work history, roles, and key accomplishments
Frontend Developer
Sterling Bank
Mar 2022 - Jun 2026 (4 years 3 months)
Developed and maintained responsive web applications using React and JavaScript to improve user experience across internal banking platforms. Integrated REST APIs for customer onboarding, document management, and transaction workflows, while enforcing reusable component libraries and coding best practices.
Service Manager
Sterling Bank
Mar 2019 - Mar 2022 (3 years)
Managed end-to-end customer service delivery, ensuring SLA adherence and improving customer satisfaction through timely issue resolution. Led service officers, used CRM tools to track and report complaints, and coordinated with technology and operations teams to resolve digital banking issues.
Transaction Processing Officer
Sterling Bank
Nov 2015 - Mar 2019 (3 years 4 months)
Processed high-volume daily financial transactions with accuracy and regulatory compliance. Performed end-of-day reconciliation using Clirec, supported audit and compliance reviews, and ensured adherence to CBN guidelines and internal control processes.
E-Channels Administrator
Stanbic IBTC Bank
Nov 2011 - Jul 2014 (2 years 8 months)
Administered and monitored electronic banking channels including internet banking, mobile banking, and ATMs to support reliable customer access. Resolved escalated e-channel issues within turnaround times, coordinated with vendors and IT teams, and produced periodic performance and utilisation reports.
KYC Auditor
Stanbic IBTC Bank
Nov 2010 - Oct 2011 (11 months)
Conducted KYC audits to ensure customer documentation met regulatory and internal compliance standards. Identified documentation gaps, liaised with relationship managers to remediate non-compliant accounts, and produced audit findings reports with recommended process improvements.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Business Administration (MBA), Business Administration
Completed a Master of Business Administration (MBA) in Business Administration at the University of Lagos in 2013.
University of Ilori
Bachelor of Science (B.Sc.), Business Administration
Completed a Bachelor of Science (B.Sc.) in Business Administration at the University of Ilori in 2010.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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